Supervisor, Training

Concentrix Philippines; Davao City; On-site; PHP 391,000 - 558,000; Full time

Job summary

Concentrix Philippines in Davao City is seeking a Supervisor, Training to lead classroom training programs supporting client initiatives. The role oversees scheduling, delivery, and evaluation of training activities to enhance workforce readiness and performance.

You will cultivate client and internal relationships to reduce costs and drive continuous improvement. Responsibilities include conducting Train-the-Trainer sessions, coordinating with the Training Manager and Operations, and

Responsibilities

• Develop a department of well-trained, competent professionals who continuously improve themselves.
• Conduct Train-the-Trainer sessions.
• Conduct quarterly one-on-ones with Trainers.
• Coordinate with the Quality Supervisor and Operations on consistency issues.
• Create and maintain consultant training schedule.
• Cultivate close working relationships with Training Manager(s), Operations, and other managers.
• Collaborate with Training department staff, Operations, and consultants.

Job description

Job Title

Supervisor, Training

Job Description

The Supervisor Training assist with the analysis, scheduling and implementation of all classroom training in support of client programs to ensure superior workforce preparation. This position is responsible for cultivating client and departmental relationships resulting in reduced cost, continual performance improvement, and increased revenue. Responsible for the overall direction, coordination, and evaluation of the department.

• Develop a department of well-trained, competent professionals who continuously improve the
• organization and themselves
• Conduct Train-the-Trainer sessions
• Conduct quarterly one-on-ones with Trainers
• Coordinate with the Quality Supervisor and Operations on consistency issues
• Create and maintain consultant training schedule
• Cultivate a close working relationship with Training Manager(s), Training department personnel, Operations, and other Convergys managers, supervisors and consultants
• Coordinate the maintenance and development of training workbooks and other training tools used by the Training organization

Location

PHL Davao City

Time Type

Full time