Training & Quality Supervisor

Concentrix Corporation; Taguig; Hybrid; PHP 502,000 - 725,000; Full time

Job summary

Concentrix is hiring a Supervisor, Training & Quality in the Philippines at Bonifacio Global City, Bonifacio One Technology Tower. The role focuses on overseeing training programs and quality assurance to ensure service excellence for key client accounts.

The successful candidate will lead a team, monitor performance metrics, design training initiatives, and collaborate with operations to drive process improvements in a fast-paced, global contact center environment.

Job description

Concentrix is hiring a Supervisor, Training & Quality in the Philippines at Bonifacio Global City, Bonifacio One Technology Tower. The role focuses on overseeing training programs and quality assurance to ensure service excellence for key client accounts.

The successful candidate will lead a team, monitor performance metrics, design training initiatives, and collaborate with operations to drive process improvements in a fast-paced, global contact center environment.