Senior Trainer: Lead Training, Transformation & Growth

Concentrix Philippines; Makati; On-site; PHP 550,000 - 780,000; Full time

Benefits offered by this job

AT&T business exposure

Leadership opportunities

Operational infrastructure stability

Transformation initiatives

Collaboration with leadership teams

Job summary

Concentrix Philippines is seeking a Senior Trainer to manage, plan, and execute training for new clients across all product phases. You will train Concentrix employees and clients, coordinate schedules, and support education services, sales, and quality control.

The role requires a Bachelor's degree and 4–6 years of relevant experience, with excellent communication and organizational skills. Travel may be required to support various accounts.

Qualifications

• Excellent written and verbal communication with internal and external associates.
• Ability to organize and prioritize projects in a fast-paced environment.
• Demonstrated initiative and focus on continuous improvement.
• Strong attention to detail and professionalism.
• Solid understanding of business operations and industry.

Responsibilities

• Brief training team on issues and backlog/live support schedules.
• Train internal and external customers on product aspects.
• Assist other departments with product overview and database setup.
• Coordinate trainer scheduling for conversions.
• Facilitate backlog/live support and provide class agendas.
• Track attendance and trainer evaluations; provide written feedback.
• Assist Educational Services with training material production and classroom delivery.
• Attend internal training to keep product knowledge up to date.

Skills

Communication skills

Project prioritization

Initiative and ownership

Attention to detail

Customer service orientation

Education

Bachelor's Degree in related field

4–6 years of relevant experience

Job description

Concentrix Philippines is seeking a Senior Trainer to manage, plan, and execute training for new clients across all product phases. You will train Concentrix employees and clients, coordinate schedules, and support education services, sales, and quality control.

The role requires a Bachelor's degree and 4–6 years of relevant experience, with excellent communication and organizational skills. Travel may be required to support various accounts.