Training Supervisor – Collections & DCA Training Lead

Atome; Mandaluyong; Presencial; PHP 670.000 - 893.000; Jornada completa

Descripción de la vacante

Atome Financial seeks a Training Supervisor to oversee day-to-day operations of the Training Team for In-House Collections and external DCA partners. You will drive planning, development, implementation, and evaluation of training programs to meet business objectives and regulatory requirements.

Collaborate with Operations, QA, Complaints, and partners to address performance gaps and continuously improve training effectiveness, agent readiness, and compliance.

Formación

• Bachelor's degree or equivalent work experience in a relevant field.
• Experience in collections operations is required.
• Experience supervising trainers or managing training programs is preferred.

Responsabilidades

• Oversee planning, scheduling, and execution of training for In-House Collections and DCA partners.
• Ensure training aligns with staffing, SLA, and operational priorities.
• Lead trainer performance reviews, coaching, and development.
• Coordinate with QA, Complaints, and Operations to improve training effectiveness.
• Promote collaboration and continuous improvement across teams.

Conocimientos

Leadership

People development

Coaching

Training design

Educación

Bachelor's degree in Education, Business Administration, Communications, Human Resources, or related field

Descripción del empleo

Atome Financial seeks a Training Supervisor to oversee day-to-day operations of the Training Team for In-House Collections and external DCA partners. You will drive planning, development, implementation, and evaluation of training programs to meet business objectives and regulatory requirements.

Collaborate with Operations, QA, Complaints, and partners to address performance gaps and continuously improve training effectiveness, agent readiness, and compliance.