Training Manager

AMG Collections Services Inc.; Mandaluyong; Presencial; PHP 700.000 - 1.100.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Learning opportunities

Career development

Competitive salary

Descripción de la vacante

AMG Collections Services Inc. is seeking an experienced Training Manager to design, deliver, and manage training programs for our Credit & Collections teams. You will upskill both new hires and current staff, ensuring alignment with client standards and regulatory requirements.

The role demands strong instructional design skills, leadership of a trainer team, and collaboration with HR, Operations, and client partners to drive performance improvements and sustainable learning outcomes.

Formación

• Minimum 3 years in training and development with a focus on Credit & Collections training in banking, collection agency, or BPO.
• Proven ability to design and deliver training programs for high-volume environments, onboarding, and upskilling.
• Strong proficiency in Microsoft Office, reporting tools, and learning management systems (LMS).

Responsabilidades

• Design and deliver classroom, online, and blended training programs for Credit & Collections teams.
• Create and maintain training materials, including SOPs and eLearning modules.
• Lead needs assessments, monitor performance trends, and implement coaching interventions to improve results.

Conocimientos

Training design

Delivery

Leadership

LMS

MS Office

Educación

Bachelor's degree in Training & Development or related field

Herramientas

LMS

Descripción del empleo

About the Role

We are seeking an experienced Training Manager with a proven background in Credit, Collections, and Training Development within a Local Bank, Collection Agency, or International BPO. In this role, you will be responsible for designing, delivering, and managing training programs tailored to upskill our Collections Specialists and ensure compliance with client standards. You will assess training needs, develop engaging content, and drive performance improvements for new hires and existing employees.

Key Responsibilities

Training Design and Delivery

• Develop and deliver engaging classroom, online, and blended training programs for Credit & Collections teams.
• Create and maintain training materials, including presentations, handouts, eLearning modules, and Standard Operating Procedures (SOPs).
• Facilitate training sessions on foundational and advanced topics related to credit and collections using effective instructional methods.

Needs Assessment and Process Improvement

• Conduct training needs assessments to identify skill gaps and develop targeted training solutions.
• Monitor performance trends and implement coaching or training intervention programs to improve results and manage performance outliers.
• Lead the continuous improvement of training programs, aligning with organizational goals and industry standards.

Compliance and Reporting

• Ensure compliance with client requirements, internal policies, and regulatory standards across all training programs.
• Generate and analyze training reports to provide insights into trainee performance, trends, and improvement areas.
• Track and evaluate the effectiveness of training programs through data analysis and feedback collection.

Leadership and Collaboration

• Oversee a team of trainers, providing coaching, mentorship, and skill development to enhance team performance.
• Collaborate with stakeholders, including HR, Operations, and client partners, to align training programs with business objectives.
• Foster a positive learning environment that supports employee engagement, development, and high performance.

Who We’re Looking For

Must-Haves:

• Experience: Minimum 3 years in training and development, with a strong focus on Credit & Collections training in a local bank, collection agency, or BPO environment.
• Training Expertise: Proven ability to design and deliver training programs for high-volume environments, including onboarding, process training, and upskilling.
• Technical Skills: Proficiency in Microsoft Office (Word, PowerPoint, Excel), reporting tools, and Learning Management Systems (LMS).
• Communication Skills: Excellent verbal and written communication, presentation, and facilitation skills.
• Knowledge: Strong understanding of credit, collections, and regulatory compliance within the financial services or BPO industries.
• Leadership: At least 1 year of supervisory experience with demonstrated ability to manage and coach a team effectively.

Desirable Skills:

• Bachelor’s degree in Training & Development, Human Resources, Instructional Design, or a related field (preferred).
• Familiarity with adult learning principles and instructional design methods.
• Experience with digital transformation tools and techniques, including eLearning platforms.
• Knowledge of reporting tools for performance metrics and dashboards.

What We Offer

• Competitive salary and performance-based incentives.
• Opportunities for career development and leadership growth.
• A collaborative work environment focused on innovation and excellence.
• Comprehensive benefits package, including health insurance and learning opportunities.