Collections Training Specialist – Elevate Agent Performance

PrimeAlliance Recovery Management Inc; Mandaluyong; On-site; PHP 300,000 - 540,000; Full time

Job summary

PrimeAlliance Recovery Management Inc is seeking a training facilitator to drive employee development within the BPO/collections domain. The role focuses on delivering engaging sessions, assessing progress, and ensuring trainees meet performance standards essential for operations.

The candidate will craft materials and mentor staff to support ongoing operational excellence. The ideal candidate brings hands-on experience in BPO training, solid knowledge of collection processes, and superior

Qualifications

• Experience in training within a BPO/Collection environment.
• Strong knowledge of BPO operations and collection standards.
• Excellent communication and presentation skills.
• Ability to design and develop effective training materials.

Responsibilities

• Conduct engaging and informative training sessions.
• Evaluate training effectiveness and make necessary adjustments.
• Collaborate with management to identify training needs.
• Create and update training materials and documentation.
• Monitor and report on training outcomes and employee performance.
• Provide ongoing support and mentorship to Operations.

Skills

Training delivery

Curriculum development

Employee mentoring

Communication

Job description

PrimeAlliance Recovery Management Inc is seeking a training facilitator to drive employee development within the BPO/collections domain. The role focuses on delivering engaging sessions, assessing progress, and ensuring trainees meet performance standards essential for operations.

The candidate will craft materials and mentor staff to support ongoing operational excellence. The ideal candidate brings hands-on experience in BPO training, solid knowledge of collection processes, and superior