Credit & Collections Training Leader

AMG Collections Services Inc.; Mandaluyong; On-site; PHP 700,000 - 1,100,000; Full time

Benefits offered by this job

Health insurance

Learning opportunities

Career development

Competitive salary

Job summary

AMG Collections Services Inc. is seeking an experienced Training Manager to design, deliver, and manage training programs for our Credit & Collections teams. You will upskill both new hires and current staff, ensuring alignment with client standards and regulatory requirements.

The role demands strong instructional design skills, leadership of a trainer team, and collaboration with HR, Operations, and client partners to drive performance improvements and sustainable learning outcomes.

Qualifications

• Minimum 3 years in training and development with a focus on Credit & Collections training in banking, collection agency, or BPO.
• Proven ability to design and deliver training programs for high-volume environments, onboarding, and upskilling.
• Strong proficiency in Microsoft Office, reporting tools, and learning management systems (LMS).

Responsibilities

• Design and deliver classroom, online, and blended training programs for Credit & Collections teams.
• Create and maintain training materials, including SOPs and eLearning modules.
• Lead needs assessments, monitor performance trends, and implement coaching interventions to improve results.

Skills

Training design

Delivery

Leadership

LMS

MS Office

Education

Bachelor's degree in Training & Development or related field

Tools

LMS

Job description

AMG Collections Services Inc. is seeking an experienced Training Manager to design, deliver, and manage training programs for our Credit & Collections teams. You will upskill both new hires and current staff, ensuring alignment with client standards and regulatory requirements.

The role demands strong instructional design skills, leadership of a trainer team, and collaboration with HR, Operations, and client partners to drive performance improvements and sustainable learning outcomes.