Telco Messaging Training Lead

Concentrix; Cebu City; On-site; PHP 300,000 - 420,000; Full time

Job summary

Concentrix Cebu is seeking a Training Supervisor to lead the delivery of training programs for new hires and current team members on our telco messaging platforms.

The role involves coaching trainers, coordinating sessions, tracking performance, maintaining documentation, and partnering with operations and quality to close skill gaps and uphold client standards. This is a full-time on-site role based in Cebu.

Qualifications

• Strong supervisory and coaching experience is required.
• Excellent verbal and written communication skills.
• Experience in delivering training and assessing learning outcomes.
• Prior BPO or contact center training background preferred.
• Ability to manage multiple training programs and meet deadlines.

Responsibilities

• Oversee delivery of training programs for new hires and existing staff.
• Coordinate training schedules and facilitate classroom and on-the-job training.
• Monitor trainee performance and progression.
• Coach and support trainers; maintain training documentation and reports.
• Collaborate with operations and quality teams to identify skill gaps and update training materials.
• Reinforce customer service standards and drive continuous improvement.

Skills

Supervisory Skills

Communication Skills

Training & Development

Customer Service

BPO Experience

Time Management

Training Coordination

Office Productivity Tools

Learning Management Systems

Education

Bachelor's degree or equivalent in Training, Education, Business, or related field

Tools

Office Productivity Tools

Learning Management Systems

Job description

Concentrix Cebu is seeking a Training Supervisor to lead the delivery of training programs for new hires and current team members on our telco messaging platforms.

The role involves coaching trainers, coordinating sessions, tracking performance, maintaining documentation, and partnering with operations and quality to close skill gaps and uphold client standards. This is a full-time on-site role based in Cebu.