Training Specialist - Sales

IHG Hotels & Resorts; Makati; Hybrid; PHP 360,000 - 600,000; Full time

Job summary

IHG Hotels & Resorts in Makati is seeking a Training and Sales Development Specialist responsible for designing and delivering learning curriculums that boost revenue and customer service excellence.

You will coach new hires, manage training logistics, and collaborate with center management to align programs with business processes. Hybrid work setup offered; 1–3 years in Sales or Contact Center training required; degree in related field preferred.

Qualifications

• Associates or bachelor's degree in sales, training development, and/or education.
• 1 to 3 years progressive work related experience in Sales or Contact Center training.
• Proficient in MS Office and familiarity with training systems.
• Experience in Sales Training is a must.

Responsibilities

• Deliver training to new hires and ensure graduation standards are met.
• Train in revenue enhancement, customer service, applicable systems and policies.
• Manage classroom behavior to promote a professional, engaging learning experience.
• Supervise new hires; monitor attendance and performance; implement improvement actions.
• Develop curriculum for staff career development based on organizational needs.
• Ensure training room logistics and evaluation/testing processes.
• Communicate progress to center management and provide feedback.
• Facilitate in-house user acceptance testing for systems and quality control.
• Apply analytics to disciplines and communicate findings and recommendations.

Skills

Training delivery

Facilitation

Presentation skills

Audience engagement

Sales training

Coaching

Communication skills

Education

Associates or Bachelor's degree in sales/training/education

Tools

MS Office

Job description

Job Description:

Responsible developing effective learning methodologies and delivery of training curriculums. Coordinate and conduct all training initiatives using methodologies and techniques that increase revenue generation. Deliver sales, customer service, process and career development training to employees as appropriate.

Role Purpose

Responsible developing effective learning methodologies and delivery of training curriculums. Coordinate and conduct all training initiatives using methodologies and techniques that increase revenue generation. Deliver sales, customer service, process and career development training to employees as appropriate.

Key Accountabilities

• Deliver training to new hire employees and ensure each trainee has achieved the established standards for graduation and is prepared for a successful transition to the operations.
• Deliver training and communication in the areas of revenue enhancement, customer service, applicable systems, policy and procedure, and other areas as determined by Business Processes & Training.
• Manage classroom group behavior, participation, and overall environment to promote and maintain a professional, positive, effective, interactive, and engaging learning experience.
• Serve as a supervisor for all new employees during new hire training. Responsible for monitoring employee attendance, performance and adherence to center policies. Create action plans to improve performance and take disciplinary action when necessary.
• Develop curriculum for and execute career development training for staff based on organizational need and personal development plans of employees and according to priorities set by center management.
• Ensure training room logistics, agent classroom and training curve performance, evaluation and testing.
• Ensure communication with center management on progress and status of job responsibilities and assigned special projects and provide feedback to Business Processes & Training on delivery observations.
• Facilitate in-house user acceptance testing for applicable systems and participate as needed in quality control activities which may include focus group facilitation.
• Apply analytical techniques to one or more disciplines. Select and use appropriate software to effectively analyze data. Compile and analyze information. Effectively communicate findings and recommendations to appropriate staff.

Key Skills & Experiences

Education –

Associates degree or Bachelors degree in sales, training development, and/or education or an equivalent combination of education and work related experience

Experience –

1 to 3 years progressive work related experience in Sales or Contact Center training with demonstrated proficiency and understanding in one or more functions related to the position.

Technical Skills and Knowledge –

• Demonstrated proficiency in driving desired behaviors through effective training methodologies and delivery.
• Demonstrated understanding of current systems as applicable to training content.
• Demonstrated proficiency in MSOffice Applications and some knowledge of other systems as appropriate.
• Demonstrated facilitation and presentation skills.
• Demonstrated proficiency in creatively engaging an audience while delivering training content.
• Demonstrated proficiency in multiple applications and database applications.
• Demonstrates clear, concise, and succinct communication skills, including adapting both verbal and written communication to the needs and level of user.
• Experience in Sales Training is a must.
• Willing to work in a Hybrid Set-up.

Requirements: