Trainer | Local Telco Account

SSG; Pasig; On-site; PHP 300,000 - 420,000; Full time

Job summary

Support Services Group is seeking a Training Specialist to onboard new agents and collaborate with site leadership on training initiatives. You will run classroom and virtual sessions, design engaging learning experiences, and maintain training records.

The role requires facilitating back-to-back classes, applying adult learning principles, and writing training materials while handling multiple projects with confidentiality.

Qualifications

• Bachelor's degree or equivalent.
• Open to fresh graduate of BS Education or experienced agent.
• Capable of delivering back-to-back classes.
• Basic knowledge of adult learning principles and applying them in a learning culture.
• Demonstrated ability in independent facilitation and training principles.
• Ability to write training-related material.
• Proficient in Microsoft Office tools.
• Familiarity with interactive learning activities.

Responsibilities

• Conduct engaging classroom and virtual training sessions for new hires.
• Utilize diverse learning methodologies to drive impactful learning and enhance performance.
• Design learning experiences aligned with business objectives.
• Ensure new hires undergo communication training courses.
• Maintain updated records of training curriculums and materials.
• Identify individual and team skills gaps.
• Provide assistance during the nesting period.
• Understand metrics and their impact on performance.

Skills

Communication skills

Facilitation

Independent facilitation

Team leadership

Adaptability

Education

Bachelor's degree or equivalent

BS Education (fresh graduate welcome)

Tools

Microsoft Office

Interactive learning tools

Job description

About The Role

We are seeking driven individuals who are ready to take on the challenge of imparting new skills and knowledge to our new and existing employees. As a Training Specialist, you will play a pivotal role in training our new agents and collaborating with site leadership on various training initiatives.

Your responsibilities will include:

• Conduct engaging classroom and virtual training sessions for new hires.
• Utilize diverse learning methodologies (e-learning, classroom, web-based/virtual, role-plays) to drive impactful learning and enhance performance.
• Design learning experiences aligned with business objectives.
• Ensure new hires undergo communication training courses.
• Maintain updated records of training curriculums and materials.
• Identify individual and team skills gaps.
• Provide assistance during the nesting period.
• Understand metrics and their impact on performance.

About You

• Bachelor's degree or equivalent.
• Open to fresh graduate of BS Education or experienced agent.
• Capable of delivering back-to-back classes.
• Basic knowledge of adult learning principles and the ability to apply them in a learning culture.
• Demonstrated ability in independent facilitation and training principles.
• Ability to write training-related material.
• Proficient in Microsoft Office tools.
• Familiarity with interactive learning activities.
• Able to handle highly confidential information and manage multiple projects under pressure.
• Excellent communication, facilitation, and interpersonal skills.
• Team player with the ability to lead and motivate others.
• Willingness to work flexible hours and/or overtime as business needs dictate.

Company Description:

Support Services Group is a global, omnichannel contact center solutions company founded in 1998 with headquarters in Waco, Texas. Our company provides tailored, omnichannel solutions for Technical Support, Customer Care, E-commerce and Retail, RMA Management, B2B/B2C Sales, Sales Support, membership services, travel services, and more. Our mission is to deliver extraordinary customer care to brands that prioritize customer satisfaction and loyalty. We have strategically located ourselves in 10 countries with 20+ locations and 10,000+ employees. With the right People, Technology, and Solutions, we offer unparalleled customer experience to all clients worldwide.