Trainer | Local Telco Account

Support Services Group; Pasig; On-site; PHP 279,000 - 390,600; Full time

Job summary

A leading global contact center company in the Philippines is seeking a Training Specialist to conduct engaging training sessions for new hires and collaborate with site leadership. The ideal candidate has a Bachelor's degree or equivalent, strong communication and facilitation skills, and is proficient in Microsoft Office. Responsibilities include designing learning experiences and identifying skill gaps within teams. This role requires flexibility in hours and a commitment to improving workforce capabilities.

Qualifications

• Open to fresh graduates of BS Education or experienced agents.
• Capable of delivering back-to-back classes.
• Demonstrated ability in independent facilitation and training principles.

Responsibilities

• Conduct engaging classroom and virtual training sessions for new hires.
• Design learning experiences aligned with business objectives.
• Identify individual and team skill gaps.

Skills

Communication skills

Facilitation skills

Interpersonal skills

Proficient in Microsoft Office

Ability to handle confidential information

Education

Bachelor's degree or equivalent

Job description

About The Role

We are seeking driven individuals who are ready to take on the challenge of imparting new skills and knowledge to our new and existing employees. As a Training Specialist, you will play a pivotal role in training our new agents and collaborating with site leadership on various training initiatives.

Your responsibilities will include:

• Conduct engaging classroom and virtual training sessions for new hires.
• Utilize diverse learning methodologies (e-learning, classroom, web-based/virtual, role-plays) to drive impactful learning and enhance performance.
• Design learning experiences aligned with business objectives.
• Ensure new hires undergo communication training courses.
• Maintain updated records of training curriculums and materials.
• Identify individual and team skill gaps.
• Provide assistance during the nesting period.
• Understand metrics and their impact on performance.

About You

• Bachelor's degree or equivalent.
• Open to fresh graduate of BS Education or experienced agent.
• Capable of delivering back-to-back classes.
• Basic knowledge of adult learning principles and the ability to apply them in a learning culture.
• Demonstrated ability in independent facilitation and training principles.
• Ability to write training-related material.
• Proficient in Microsoft Office tools.
• Familiarity with interactive learning activities.
• Able to handle highly confidential information and manage multiple projects under pressure.
• Excellent communication, facilitation, and interpersonal skills.
• Team player with the ability to lead and motivate others.
• Willingness to work flexible hours and/or overtime as business needs dictate.

If you are ready to make a difference and be a part of a supportive and growing team, apply now! Join us in shaping the future of our workforce.

Company Description:

Support Services Group is a global, omnichannel contact center solutions company founded in 1998 with headquarters in Waco, Texas. Our company provides tailored, omnichannel solutions for Technical Support, Customer Care, E-commerce and Retail, RMA Management, B2B/B2C Sales, Sales Support, membership services, travel services, and more. Our mission is to deliver extraordinary customer care to brands that prioritize customer satisfaction and loyalty. We have strategically located ourselves in 10 countries with 20+ locations and 10,000+ employees. With the right People, Technology, and Solutions, we offer unparalleled customer experience to all clients worldwide.