Training Specialist

PLK Philippines Inc.; Manila; On-site; PHP 360,000 - 520,000; Full time

Job summary

Popeyes Philippines is seeking a Training Specialist to support the development and execution of training programs that strengthen knowledge, skills, and operational capabilities of our restaurant teams.

You will work with Operations to identify training needs, facilitate learning, monitor effectiveness, and ensure consistent execution of Popeyes standards across restaurants. The role requires on-site visits and coaching to drive service excellence and food safety.

Qualifications

• Bachelor's degree in Human Resources, Psychology, Hospitality Management, Business Administration, Education, or related field.
• At least 2 years of experience in Learning & Development, Training, Restaurant Operations, or related function.
• Experience in QSR, restaurant, retail, hospitality, or multi-site operations preferred.
• Strong background in training facilitation, instructional design, needs analysis, and performance assessment.
• Knowledge of restaurant operations, food safety, customer service, and operational standards is an advantage.
• Strong presentation, facilitation, coaching, and interpersonal skills.
• Proficient in Microsoft Office and comfortable working with training reports and data.

Responsibilities

• Design, develop, and update training programs, learning materials, manuals, and assessments aligned with restaurant operations and business needs.
• Facilitate classroom and store-based training for restaurant team members and management employees.
• Conduct Training Needs Analysis and partner with Operations to identify competency, performance, and operational gaps.
• Monitor and evaluate training effectiveness through assessments, observations, participant feedback, and post-training performance.
• Support the development and certification of restaurant employees through structured learning paths, coaching, and development programs.
• Conduct restaurant visits and provide on-the-job coaching to reinforce operational standards, service excellence, food safety, and proper procedures.
• Maintain accurate training records, completion reports, certifications, and other training KPIs, while continuously recommending improvements to learning programs.

Skills

Training facilitation

Instructional design

Needs analysis

Performance assessment

Coaching

Interpersonal skills

Microsoft Office

Education

Bachelor's degree (HR/PSY/Hosp/BA/Ed)

Tools

Microsoft Office

Job description

We are looking for a Training Specialist who will support the development and execution of training programs that strengthen the knowledge, skills, and operational capabilities of our restaurant teams.

The role will work closely with Operations to identify training needs, facilitate learning programs, monitor training effectiveness, and help ensure consistent execution of Popeyes standards across restaurants.

Job Description

• Design, develop, and update training programs, learning materials, manuals, and assessments aligned with restaurant operations and business needs.
• Facilitate classroom and store-based training for restaurant team members and management employees.
• Conduct Training Needs Analysis and partner with Operations to identify competency, performance, and operational gaps.
• Monitor and evaluate training effectiveness through assessments, observations, participant feedback, and post-training performance.
• Support the development and certification of restaurant employees through structured learning paths, coaching, and development programs.
• Conduct restaurant visits and provide on-the-job coaching to reinforce operational standards, service excellence, food safety, and proper procedures.
• Maintain accurate training records, completion reports, certifications, and other training KPIs, while continuously recommending improvements to learning programs.

Job Qualifications

• Bachelor's degree in Human Resources, Psychology, Hospitality Management, Business Administration, Education, or a related field.
• At least 2 years of relevant experience in Learning & Development, Training, Restaurant Operations, or a related function.
• Experience in QSR, restaurant, retail, hospitality, or other multi-site operations is highly preferred.
• Strong background in training facilitation, instructional design, training needs analysis, and performance assessment.
• Knowledge of restaurant operations, food safety, customer service, and operational standards is an advantage.
• Strong presentation, facilitation, coaching, and interpersonal skills.
• Proficient in Microsoft Office and comfortable working with training reports and data.
• Highly organized, analytical, and capable of managing multiple training activities simultaneously.
• Willing to conduct restaurant visits, field training, and on-site training activities as required.

ABOUT POPEYES PHILIPPINES

Born in New Orleans, Louisiana in 1972, Popeyes has grown into a globally recognized quick-service restaurant brand known for its bold, Louisiana-inspired flavors and iconic fried chicken.

Popeyes officially arrived in the Philippines in 2019, bringing its signature Louisiana-style chicken and well-loved menu offerings to Filipino guests.

Today, Popeyes Philippines continues to expand its restaurant network, creating more opportunities for talented individuals who want to grow their careers in the QSR industry.

At Popeyes, we believe that great guest experiences begin with great people. We are committed to developing our teams, strengthening our culture, and creating an environment where employees can learn, grow, and build meaningful careers.