Employee Relations Officer

PLK Philippines Inc.; Manila; Sur place; PHP 480 000 - 720 000; Plein temps

Résumé du poste

PLK Philippines, Inc. is hiring an Employee Relations Officer to safeguard fair, compliant, and legally aligned employee relations across the organization.

The role focuses on disciplinary processes, investigations, and policy interpretation within a fast-paced retail environment in Metro Manila. The ideal candidate will have 2+ years in ER/Labor relations, strong knowledge of Philippine labor laws, and experience handling DOLE/NLRC matters, with the ability to train managers on proper

Qualifications

• Bachelor's degree in Human Resources, Psychology, Legal Management, Business Administration, or a related field.
• At least 2 years of relevant experience in Employee Relations, Labor Relations, or HR.
• Strong knowledge of Philippine labor laws and due process.
• Hands-on experience in administrative investigations and disciplinary case management.
• Experience with DOLE/NLRC/SENA proceedings is an advantage.

Responsabilités

• Handle employee relations cases including disciplinary concerns, grievances, complaints, workplace conflicts, and policy violations.
• Facilitate administrative investigations with thorough fact-finding and observance of due process.
• Prepare and review ER documents such as Notices to Explain (NTE), Notices of Decision (NOD), incident reports, and investigation reports.
• Provide guidance to managers and employees on policy interpretation, Code of Conduct, and Philippine labor laws.
• Ensure disciplinary actions are fair, compliant, and consistently applied.
• Assist in handling labor-related concerns involving DOLE, NLRC, SENA, and other government agencies when applicable.
• Monitor employee relations cases and maintain confidential, updated case records.
• Identify recurring employee relations issues and recommend preventive and corrective actions to management.
• Conduct orientations and training for managers and employees on labor relations, company policies, disciplinary procedures, and employee conduct.
• Support HR and Operations in maintaining a professional, respectful, and compliant workplace environment.

Connaissances

Employee relations

Disciplinary handling

Investigations

Communication

Confidentiality

Formation

Bachelor's degree in HR, Psychology, Legal Management, or Business Admin

Description du poste

PLK Philippines, Inc. brings the iconic Popeyes brand from New Orleans, Louisiana to diners in Metro Manila. Known for its signature fried chicken that is juicy, not greasy, and packed with Cajun-inspired flavors, Popeyes has grown from a single restaurant into a global favorite. The first Popeyes restaurant in the Philippines opened in 2019 at ArcoVia City in Pasig, offering local guests a taste of its famous Louisiana-style menu. Guests enjoy classics such as honey biscuits, Cajun fries, Cajun rice, and chicken tenders, all prepared fresh daily. The company is focused on delivering flavorful food and memorable guest experiences in a fast-paced, friendly environment.

Role Description

Employee Relations Officer will help maintain positive employee relations while ensuring fair, consistent, and legally compliant implementation of company policies and disciplinary procedures.

The ideal candidate is well-versed in Philippine labor laws and employee relations, with hands-on experience in handling disciplinary cases, employee grievances, administrative investigations, and due process. The role will work closely with Operations and HR in addressing employee concerns and mitigating labor-related risks across the organization.

• Handle employee relations cases including disciplinary concerns, grievances, complaints, workplace conflicts, and policy violations.

• Facilitate administrative investigations and ensure proper documentation, fact-finding, and observance of due process.

• Prepare and review ER documents such as Notices to Explain (NTE), Notices of Decision (NOD), incident reports, investigation reports, and other disciplinary documentation.

• Provide guidance to managers and employees on the proper interpretation and implementation of company policies, the Code of Conduct, and Philippine labor laws.

• Ensure disciplinary actions are implemented fairly, consistently, and in compliance with labor regulations and due process requirements.

• Assist in handling labor-related concerns and cases involving DOLE, NLRC, SENA, and other government agencies, when applicable.

• Monitor employee relations cases and maintain accurate, confidential, and updated case records.

• Identify recurring employee relations issues and recommend preventive and corrective actions to management.

• Conduct orientations and training for managers and employees on labor relations, company policies, disciplinary procedures, and employee conduct.

• Support HR and Operations in maintaining a professional, respectful, and compliant workplace environment.

Qualifications

• Bachelor's degree in Human Resources, Psychology, Legal Management, Business Administration, or a related field.

• At least 2 years of relevant experience in Employee Relations, Labor Relations, or HR, preferably in a multi-site, retail, restaurant, hospitality, or QSR environment.

• Strong working knowledge of Philippine labor laws, DOLE regulations, employee discipline, and procedural due process.

• Hands-on experience in administrative investigations, disciplinary case management, and grievance handling.

• Experience handling or assisting with DOLE, NLRC, or SENA proceedings is an advantage.

• Strong written communication skills, particularly in preparing NTEs, NODs, investigation reports, and other ER documentation.

• Strong conflict-resolution, interviewing, investigation, and problem-solving skills.

• Able to handle sensitive and confidential employee matters with professionalism and discretion.

• Willing to conduct store visits and field investigations, when necessary.