Training & Quality Solutions Specialist

IntouchCX; Metro Manila; On-site; PHP 360,000 - 720,000; Full time

Job summary

IntouchCX is seeking a Training & Quality Solutions Specialist to drive assessment, documentation, and improvement of training and quality systems across programs. The role focuses on workflow clarity, standardization, and operational alignment.

Ideally 2–4+ years in Training/Quality or Instructional Design with experience in Articulate 360, Google Workspace, and documentation. You will develop eLearning assets, SOPs, and dashboards while partnering with Training, QA, and Operations to roll out

Qualifications

• Bachelor's degree preferred.
• 2–4+ years in Training, Quality, or Instructional Design (BPO preferred).
• Experience in process documentation or workflow improvement is an advantage.
• Experience using Articulate 360 tools (Rise, Storyline, etc.).
• Ability to create eLearning modules or interactive learning assets.
• Strong documentation skills (training guides, SOPs, job aids, playbooks).
• Proficiency in Google Workspace.
• Basic understanding of data interpretation using spreadsheets or dashboards.
• Familiarity with digital learning platforms, content management systems, or AI-enabled tools.
• Strong analytical and problem-solving skills.

Responsibilities

• Conduct structured assessments of workflows, processes, and documentation.
• Identify gaps, inconsistencies, or inefficiencies in training and quality practices.
• Develop and refine training materials, SOPs, playbooks, and process maps.
• Design or improve eLearning assets using Articulate 360 (Rise/Storyline).
• Create dashboards, reports, trackers to highlight performance trends.
• Support rollout and adoption of updated processes and tools.
• Partner with Training, QA, and Operations to align on needs and recommendations.
• Present findings and improvements clearly for reviews.

Skills

Training & quality experience

Instructional design

Analytical & problem-solving

Documentation skills

Dashboard data interpretation

Cross-functional collaboration

E-learning design

Education

Bachelor's degree

Tools

Articulate 360

Google Workspace

Content management systems

AI-enabled tools

Job description

About The Role

The Training & Quality Solutions Specialist supports the assessment, documentation, and improvement of training and quality systems across multiple programs. The role focuses on workflow clarity, training and quality standardization, documentation, and cross-functional alignment. The ideal candidate will work across training and quality functional areas to create clarity, standardization, and operational alignment.

Key Responsibilities

• Conduct structured assessments of current workflows, processes, and documentation.
• Identify gaps, inconsistencies, or inefficiencies across training and quality practices.
• Develop and refine materials such as training modules, job aids, SOPs, playbooks, process maps, facilitator guides, and reference documentation.
• Design or improve digital learning assets and eLearning modules using tools such as Articulate 360, Rise, and Storyline.
• Create simple dashboards, reports, trackers, or summaries to highlight performance trends or process insights.
• Support the rollout, adoption, and change enablement of updated processes, documentation, or tools.
• Partner with Training, QA, Operations, and other support teams to align on needs, findings, and recommendations.
• Present documentation, findings, and proposed improvements in clear, structured formats suitable for internal or client-facing review.

About You

• Bachelor's degree preferred.
• 2–4+ years in Training, Quality, or Instructional Design (BPO preferred).
• Experience in process documentation or workflow improvement is an advantage.
• Experience using Articulate 360 tools (Rise, Storyline, etc.).
• Ability to create eLearning modules or interactive learning assets.
• Strong documentation skills (training guides, SOPs, job aids, playbooks).
• Proficiency in Google Workspace.
• Basic understanding of data interpretation using spreadsheets or dashboards.
• Familiarity with digital learning platforms, content management systems, or AI-enabled tools.
• Strong analytical and problem-solving skills.