Training and Quality Director

Worldwide Healthstaff Solutions Philippines Inc.; Quezon City; On-site; PHP 1,116,000 - 1,674,000; Full time

Job summary

A leading health staffing agency in Quezon City is seeking a highly experienced Training & Quality Director to shape high-performance teams and elevate the organization’s learning and quality assurance initiatives. The ideal candidate has over 7 years of experience in the BPO sector, strong leadership skills, and Six Sigma certification. This role emphasizes continuous improvement and strategic direction within a dynamic environment.

Qualifications

• 7+ years in a senior Training, Quality, or Operations role within the BPO industry.
• Strong proficiency in reporting and analytics.
• Six Sigma certification (Green Belt or higher) preferred.

Responsibilities

• Oversee the design, implementation, and evaluation of training programs.
• Develop and manage quality frameworks for service delivery.
• Utilize Six Sigma methodologies for process optimization.

Skills

Leadership

Communication

Stakeholder management

Reporting and analytics

Process optimization

Education

Bachelor’s degree in Business, Education, Operations Management or related field

Master’s degree

Tools

Excel

Power BI

Job description

We are seeking a highly experienced Training & Quality Director to lead and elevate our organization’s learning, development, and quality assurance initiatives. This role is critical in shaping high-performance teams, ensuring service excellence, and driving continuous improvement across all operational functions.

Job Description

• Training & Development
• Oversee the design, implementation, and evaluation of training programs across all levels.
• Collaborate with key stakeholders to identify training needs and align them with business goals.
• Lead onboarding, upskilling, and leadership development initiatives.
• Quality Assurance
• Develop and manage robust quality frameworks to ensure service delivery meets and exceeds client expectations.
• Drive root-cause analysis and corrective actions for quality deviations.
• Ensure regular audits, feedback loops, and performance monitoring mechanisms are in place.
• Process Improvement & Reporting
• Utilize Six Sigma methodologies to identify opportunities for process optimization.
• Generate, analyze, and present data-driven insights to senior leadership.
• Establish KPIs and dashboards to track training and quality performance.
• Leadership & People Management
• Lead and mentor a team of training and quality professionals.
• Foster a culture of learning, accountability, and continuous improvement.
• Provide strategic direction and performance management for the department.

Qualifications

• Bachelor’s degree in Business, Education, Operations Management, or related field (Master’s preferred).
• Proven experience (7+ years) in a senior Training, Quality, or Operations role within the BPO industry.
• Solid background in reporting and analytics, with strong proficiency in Excel, Power BI, or similar tools.
• Six Sigma certification (Green Belt or higher) is highly preferred.
• Exceptional leadership, communication, and stakeholder management skills.