Training & Quality Manager

HSM Worx; Muntinlupa; On-site; PHP 900,000 - 1,300,000; Full time

Benefits offered by this job

HMO coverage

Paid time off and leave benefits

Performance incentives

Career growth opportunities

Job summary

HSM Worx Inc. is seeking a leader to build and own a new Quality & Training department. You will design training, QA programs, and standards, ensuring high-quality service for clients as the function expands.

You will work closely with cross-functional teams to map processes, onboard new clients, and drive continuous improvement while aligning with HIPAA requirements where applicable. This is a full onsite role at Northgate Alabang with a graveyard shift from 9pm to 6am.

Qualifications

• 3 to 5 years in Quality Assurance, Training, or Learning & Development.
• Experience building or standardizing programs from scratch.
• Track record of running audits, delivering training, and coaching people to improve.
• Comfort turning data into clear, practical decisions.
• Strong communication skills and confidence to work with US-based clients.
• Self-direction and ability to advance without a playbook.

Responsibilities

• Design training, certification, and QA programs for roles across service lines.
• Establish and Improve QA standards, frameworks, and scorecards.
• Review undocumented processes and create SOPs and training materials.
• Lead QA efforts to ensure quality service and drive continuous improvements.
• Lead calibration sessions with internal teams and clients for consistent scoring.
• Track and report on quality, training completion, and certification results.
• Deliver training and one-on-one coaching to individuals and teams.
• Identify gaps and build focused strategies to close them.
• Support new-client onboarding by mapping processes and standing up training and quality checks.
• Partner with teams across the organization to embed quality from the start.
• Keep programs aligned with client and regulatory requirements, including HIPAA where applicable.

Skills

Quality Assurance

Training

Audits

Data-driven decisions

Communication

Job description

This role is a full onsite role in Northgate Alabang and on a graveyard shift from 9pm to 6am.

About the Role

Quality and training have always been part of how HSM Worx operates, handled within our broader management roles. As we grow, we're giving them a home of their own: a dedicated Quality & Training department. This is the founding role for that department, and you'll be the first person to own it end to end. You'll build the structure, systems, and processes that let it run as its own function, set the standard for how we train our people and measure quality, and make sure every client we support gets consistent, high-quality service.

You'll sharpen how we work with our current clients and build the training and quality checks that new clients need as they come on board. Along the way, you'll work closely with people across the company to understand how the work actually gets done and turn that knowledge into something repeatable.

It's a role for someone who wants to build, not maintain, and who's ready to grow into leading a team as the function expands.

What You'll Do

• Design training, certification, and QA programs for specific roles and clients across our current and future service lines.

• Establish and Improve QA and training standards, frameworks, and scorecards as needed.

• Review undocumented processes and established clear SOP’s and training materials.

• Establish and run QA efforts to ensure quality service and drive continuous improvements.

• Lead calibration sessions with internal teams and clients so quality is scored consistently.

• Track and report on quality, training completion, and certification results.

• Deliver training and one-on-one coaching to individuals and teams.

• Identify where people are struggling and build focused ways to close the gap.

• Support new-client onboarding by mapping their processes and standing up the right training and quality checks.

• Partner with teams across the organization to learn how the work gets done and build quality into it from the start.

• Keep programs aligned with client and regulatory requirements, including HIPAA where it applies.

What You'll Bring

Qualifications

• 3 to 5 years in Quality Assurance, Training, or Learning & Development.

• Real experience building or standardizing programs from scratch, not just running ones handed to you.

• A track record of running audits, delivering training, and coaching people to improve.

• Comfort turning data into clear, practical decisions.

• Strong communication skills and the confidence to work directly with U.S.-based clients.

• Self-direction, and the ability to make progress without waiting for a playbook.

• Tech-savvy, and someone who puts AI and modern tools to work to move faster.

• Comfortable managing several priorities at once and staying organized in a fast-moving, performance-driven environment.

• [Preferred] Experience in U.S. healthcare operations and/or workforce management (recruiting, scheduling, payroll, HR etc’).

Who You Are

You like building from the ground up and turning unstructured work into clear systems. You're resourceful about finding the information you need, comfortable with the shifts that come with a growing company, and you take real ownership of what you build.

About HSM Worx Inc.

HSM Worx Inc. is a fast‑growing BPO and workforce solutions company specializing in healthcare operations, data management, recruitment services, and administrative support for global clients. We are known for our high‑performance culture, strong commitment to employee development, and a work environment built on trust, collaboration, and continuous improvement.

What makes us unique:

• We provide specialized support to healthcare and professional service industries, giving our teams meaningful, impactful work.
• We invest in our people through training, mentorship, and clear career pathways.
• We foster a supportive, family‑like culture where employees feel valued and empowered.
• We embrace innovation—leveraging AI, automation, and modern tools to make work smarter and more efficient.

Employee Benefits:

• Competitive compensation packages
• HMO coverage
• Paid time off and leave benefits
• Performance incentives
• Career growth and internal promotion opportunities
• Supportive leadership and a people‑first culture