Graveyard-Shift Quality & Training Lead

HSM Worx; Muntinlupa; On-site; PHP 900,000 - 1,300,000; Full time

Benefits offered by this job

HMO coverage

Paid time off and leave benefits

Performance incentives

Career growth opportunities

Job summary

HSM Worx Inc. is seeking a leader to build and own a new Quality & Training department. You will design training, QA programs, and standards, ensuring high-quality service for clients as the function expands.

You will work closely with cross-functional teams to map processes, onboard new clients, and drive continuous improvement while aligning with HIPAA requirements where applicable. This is a full onsite role at Northgate Alabang with a graveyard shift from 9pm to 6am.

Qualifications

• 3 to 5 years in Quality Assurance, Training, or Learning & Development.
• Experience building or standardizing programs from scratch.
• Track record of running audits, delivering training, and coaching people to improve.
• Comfort turning data into clear, practical decisions.
• Strong communication skills and confidence to work with US-based clients.
• Self-direction and ability to advance without a playbook.

Responsibilities

• Design training, certification, and QA programs for roles across service lines.
• Establish and Improve QA standards, frameworks, and scorecards.
• Review undocumented processes and create SOPs and training materials.
• Lead QA efforts to ensure quality service and drive continuous improvements.
• Lead calibration sessions with internal teams and clients for consistent scoring.
• Track and report on quality, training completion, and certification results.
• Deliver training and one-on-one coaching to individuals and teams.
• Identify gaps and build focused strategies to close them.
• Support new-client onboarding by mapping processes and standing up training and quality checks.
• Partner with teams across the organization to embed quality from the start.
• Keep programs aligned with client and regulatory requirements, including HIPAA where applicable.

Skills

Quality Assurance

Training

Audits

Data-driven decisions

Communication

Job description

HSM Worx Inc. is seeking a leader to build and own a new Quality & Training department. You will design training, QA programs, and standards, ensuring high-quality service for clients as the function expands.

You will work closely with cross-functional teams to map processes, onboard new clients, and drive continuous improvement while aligning with HIPAA requirements where applicable. This is a full onsite role at Northgate Alabang with a graveyard shift from 9pm to 6am.