Support Roles – Training / WFM / Quality

WNS; Quezon City; On-site; PHP 390,600 - 580,320; Full time

Benefits offered by this job

Structured career path

Career progression opportunities

Safe work environment

Free HMO coverage from day 1 for you &

Skills training

Paid leaves

Annual appraisal

Job summary

WNS in the Philippines is seeking a capable Team Lead or Manager to guide training, workforce, or quality teams. You will coach, monitor performance, and drive monthly deliverables to meet metrics.

The role emphasizes problem solving, analytical thinking, and clear decision making, with responsibilities including administrative support and team performance management.

Qualifications

• Must have completed at least 2 years in college.
• At least 2 years of relevant experience in Training, Workforce, or Quality in a Team Lead/Manager role.

Responsibilities

• Lead teams to achieve metrics and monthly deliverables.
• Provide coaching and constructive feedback to subordinates.
• Perform administrative tasks for operational support.
• Oversee team performance and drive improvements.

Skills

Problem solving

Analytical thinking

Decision making

Team leadership

Coaching

Administrative tasks

Performance management

Education

2 years in college

Job description

Company Description

WNS, part of Capgemini, is an Agentic AI‑powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence – WNS’ core differentiator – with AI‑powered platforms and analytics to help businesses innovate, scale, adapt and build resilience in a world defined by disruption.

Our purpose is clear: to enable lasting business value by designing intelligent, human‑led solutions that deliver sustainable outcomes and a differentiated impact. With three global headquarters across four continents, operations in 13 countries, 65 delivery centers and more than 66,000 employees, WNS combines scale, expertise and execution to create meaningful, measurable impact.

We promise our employees to experience role clarity, coaching and mentoring, professional development and structured career path through our 5 people promises and keeping employee experience at the core. Experience the culture of outperformance, engagement, celebration and also contribute to society through our WNS Cares Foundation, where you have the opportunity to support meaningful initiatives and make an impact in the community.

Job Description

• Must have good problem solving, decision making & analytical skills.
• Manages team performance.
• Provide effective coaching and constructive feedback to subordinates.
• Performs administrative tasks for Operational support.
• Lead teams into achieving metric goals, complete monthly deliverables and tasks.

Qualifications

• Completed at least 2 years in college.
• Must have at least 2 years of relevant experience in Training, Workforce, or Quality as Team Lead or Manager.

Benefits

• Structured career path.
• Growing and expanding team – more internal career progression opportunities for all.
• Safe work environment.
• Free HMO coverage from day 1, including your domestic partner.
• Skills training opportunities.
• Paid leaves.
• Annual appraisal.