Campaign Training and Quality Specialist

FGC+; Bacolod; On-site; PHP 335,000 - 670,000; Full time

Benefits offered by this job

Day 1 HMO

Competitive pay with incentives

Statutory government benefits

25 days annual leave

13th month pay

Onsite medical support

Employee Engagement Events

Employee Referral Program

Skills training for development

Job summary

FGC+ seeks a Campaign Training Specialist to lead onboarding, upskilling, and refresher sessions for multiple campaigns, aligning with KPIs. You will identify gaps via QA results and stakeholder feedback, and develop materials to support continuous improvement.

Reporting to the Operations Manager, you will collaborate with SMEs, team leads, and clients, ensuring campaign readiness and quality across end-to-end workflows in a dynamic BPO environment in the Philippines.

Qualifications

• 2+ years of training experience, preferably in BPO/outsourcing.
• Experience in Quality Assurance and performance evaluation.
• Strong understanding of operations and end-to-end campaign workflows.
• Strong facilitation, communication, and presentation skills.
• Proficiency in MS Office (Outlook, Word, PowerPoint, Excel).
• Ability to manage multiple campaigns and priorities effectively.
• Strong collaboration skills with Operations and cross-functional teams.
• Detail-oriented, organized, and data-driven.
• Demonstrates initiative, ownership, and continuous improvement mindset.
• Positive attitude and strong interpersonal skills.
• Familiarity with interactive and adult learning methodologies.

Responsibilities

• Deliver onboarding, upskilling, cross-training, and refresher sessions aligned with operational KPIs.
• Identify training needs and performance gaps using QA results, operational data, and stakeholder feedback.
• Develop and maintain training materials, manuals, job aids, and knowledge bases per campaign.
• Assist with QA calibration and monitoring to identify training gaps and provide actionable recommendations.
• Support Operations by addressing performance trends, risks, and quality issues.
• Collaborate with Operations Managers, Team Leads, SMEs, and clients to ensure campaign success.
• Track training effectiveness and follow up on improvement plans.
• Manage multiple campaigns efficiently while adapting to changes and updates.

Skills

Training experience

QA experience

Campaign workflows

MS Office

Facilitation skills

Communication skills

Presentation skills

Multi-campaign management

Cross-functional collaboration

Data-driven

Tools

Excel

PowerPoint

Outlook

Word

Job description

About the Job:

The Campaign Training Specialist supports Training and Operations to ensure campaign readiness, performance alignment, and continuous improvement. This hands‑on role requires active involvement in Quality Assurance (QA), operations support, and campaign ownership.

You will report to the Operations Manager / Senior Operations Manager and handle assigned campaigns end‑to‑end from a training and quality perspective.

What You’ll Do:

• Deliver onboarding, upskilling, cross‑training, and refresher sessions aligned with operational KPIs.
• Identify training needs and performance gaps using QA results, operational data, and stakeholder feedback.
• Develop and maintain training materials, manuals, job aids, and knowledge bases per campaign.
• Assist with QA calibration and monitoring to identify training gaps and provide actionable recommendations.
• Support Operations by addressing performance trends, risks, and quality issues.
• Collaborate with Operations Managers, Team Leads, SMEs, and clients to ensure campaign success.
• Track training effectiveness and follow up on improvement plans.
• Manage multiple campaigns efficiently while adapting to changes and updates.

What You’ll Bring:

• 2+ years of training experience, preferably in BPO/outsourcing.
• Experience in Quality Assurance and performance evaluation.
• Strong understanding of operations and end‑to‑end campaign workflows.
• Strong facilitation, communication, and presentation skills.
• Proficiency in MS Office (Outlook, Word, PowerPoint, Excel).
• Ability to manage multiple campaigns and priorities effectively.
• Strong collaboration skills with Operations and cross‑functional teams.
• Detail‑oriented, organized, and data‑driven.
• Demonstrates initiative, ownership, and continuous improvement mindset.
• Positive attitude and strong interpersonal skills.
• Familiarity with interactive and adult learning methodologies.

What we have to offer:

• A company culture based on our purpose to bring out the untapped potential, creativity, and success in people, partnerships, and brands.
• A culture built on the mission to develop high‑functioning teams by providing an environment of constructive support and inspiration where people grow personally and professionally
• A market competitive total compensation/rewards package including:
• Day 1 HMO
• Competitive pay including incentives and generous allowances
• Payment of all statutory government benefits
• 25 days of annual paid leave some days are convertible to cash
• 13th month pay
• Onsite medical support
• Employee Engagement Events
• Employee Referral Program
• Skills, training for personal and professional development