Quality & Training Manager

TELUS Digital AI Data Solutions; España; On-site; PHP 669,600 - 1,004,400; Full time

Benefits offered by this job

Multisport card

Private medical care

Employee referral bonuses

Recognition programs

Job summary

Join TELUS Digital AI Data Solutions in the Philippines as a leader in quality assurance and training management. This role focuses on developing a holistic quality strategy and managing a dynamic, multi-national team.

Your expertise in AI quality management will drive program performance and customer satisfaction. Responsibilities include team development, process optimization, and client relationship management. We offer a stable employment contract and benefits, including private medical care and employee referral bonuses.

Qualifications

• 3 to 5 years of quality management experience in the AI domain.
• Proven ability to manage multi-disciplinary or global teams.
• Strong understanding of adult learning principles and QA methodologies.

Responsibilities

• Lead quality and training activities on a global program.
• Develop solutions for efficient quality and training processes.
• Analyze AI data quality metrics and pivot learning strategies.

Skills

Quality management experience

Data analysis skills

Leadership in a dynamic environment

Customer-facing experience

Communication skills

Project management skills

Job description

This exciting, fast-paced role will involve managing both quality assurance and training strategies on a large, complex, and dynamic program. The successful candidate will be responsible for developing and implementing a holistic quality and learning strategy, including evolving the quality model and training frameworks to drive program performance. The candidate will oversee the management, growth, and development of a large, multi-national quality and training team.

This is a prominent, strategic, customer-facing role requiring a deep commitment to customer satisfaction, continuous improvement, partnership, and collaboration.

RESPONSIBILITIES

Strategic Leadership & Process Optimization

• Dual-Function Leadership: Lead the quality and training activities on a well-established program that is evolving and active on a global scale
• Team Development: Lead and develop a team of quality professionals and trainers to ensure the delivery of metrics aligned to customer and business requirements
• Process Evolution: Develop and own solutions to establish efficient quality and training processes, streamlining existing workflows for maximum impact
• Innovation: Participate and lead in the development of new quality processes, training modules, instructional design frameworks, and evaluation tools
• Technical KPI Oversight: Deeply analyze and track core AI data quality metrics – specifically Precision and Recall – to pinpoint whether quality gaps stem from systemic model issues or training deficiencies, and pivot learning strategies accordingly
• Insightful Reporting: Perform consistent and focused analysis and reporting of program progress, quality trends, training effectiveness (ROI), and achievements
• Proactive Mitigation: Proactively monitor progress and risks, resolve performance gaps, and initiate targeted training interventions or corrective actions as appropriate
• Stakeholder Engagement: Engage with cross‑functional customer stakeholders (engineers, developers, analysts, product owners, vendor managers) to collaboratively lead the quality and training strategy, consult on best practices, and represent the holistic program function
• Relationship Building: Build effective relationships with internal and external stakeholders to ensure engagement and alignment with business objectives
• Travel: Travel may be required for QBRs, other customer visits, and project-related travel

Community Upskilling & Team Management

• Ensure the necessary support, training interventions, and education are in place to enable our Community to deliver best results in line with program quality metrics
• Establish an integrated feedback loop where quality insights directly inform training priority areas, consensus grouping, and immediate feedback labs
• Performance & Onboarding: Responsible for team performance appraisals, talent development, interviewing, and ensuring new/existing team members are successfully onboarded, inducted, and trained to a high standard

Skills & Experience

• Experience: 3 to 5 years of quality management experience within the AI domain is essential.
• Leadership: Proven team leadership experience managing multi‑disciplinary or global teams (Quality Analysts, Trainers, Instructional Designers) required.
• Client Management: Customer‑facing experience required, with a track record of partnering internally and externally to implement programs.
• Methodologies: Deep, broad knowledge of adult learning principles and Quality Assurance methodologies.
• Data Fluency: Well‑developed data analysis skills; ability to translate quality metrics into actionable training needs assessments.
• Adaptability: It is essential that the successful candidate has experience working in a fast‑paced, dynamic, and customer‑focused environment.
• Communication: Excellent leadership, interpersonal, listening, and public speaking/facilitation skills.
• Project Management: Strong planning, organizational, and project management skills with the ability to find ways of solving or pre‑empting performance gaps.

WE OFFER

• Multisport card
• Private medical care
• Stable employment based on contract of employment
• Employee referral bonuses & Recognition programs

Only shortlisted candidates will be contacted/interviewed.

Kindly attach an updated Copy of your CV in English.