Quality Assurance Specialist

Recruitify_HR; Quezon City; On-site; PHP 446,400 - 669,600; Full time

Job summary

A recruitment and HR solutions company is seeking a QA Analyst to lead complex client engagements in Quezon City, Philippines. The ideal candidate will have a Bachelor's degree and a minimum of 2 years of experience in technical support for HCM accounts like Workday or Kronos. You will ensure quality deliverables, support transitions, and improve overall performance. Candidates must possess strong analytical skills and be able to adapt quickly to changing client requirements.

Qualifications

• Bachelor's degree preferred.
• Minimum 2 years of experience as a QA Analyst.
• Experience in supporting HCM accounts on Technical Support vertical is a must.
• Familiarity with AI for HR and Workforce Trends is necessary.
• Must have BPO experience.

Responsibilities

• Lead and deliver client engagements while coordinating with internal teams.
• Provide clients with excellent customer service and identify their needs.
• Implement and oversee quality deliverables; manage team performance.
• Participate in proposal development for business opportunities.
• Support the transition and stabilization of a new account.

Skills

Analytical mindset

Process-driven

Collaboration skills

Strong communication skills

Education

Bachelor's degree

Tools

Workday

Kronos

Paychex

ADP

SAP

Oracle

Sage

HRIS/HCM systems

UKG

Job description

• Lead and deliver complex client engagements and coordinate with internal teams to execute business solutions.
• Provide excellent customer service and identify client needs.
• Implement and oversee the quality of deliverables; manage team relationships to ensure performance excellence.
• Participate in proposal development for business opportunities.
• Balance stakeholder priorities and ensure the team understands overall goals and deliverables.
• Establish operational objectives, delegate work, and conduct regular team meetings to improve productivity and customer satisfaction.
• Conduct root cause analyses and build corresponding action plans.
• Coach associates to meet KPIs and performance metrics.
• Manage team attrition and engagement.
• Collaborate with Recruitment, Training, Quality, Workforce, and HR to improve profiling and performance.
• Perform any other tasks assigned by leadership.
• Support the transition and stabilization of a new account, including readiness activities, pilot operations, and workflow implementation.
• Assist in developing SOPs, workflows, call flows, and operational documentation required for a new program launch.
• Help drive Train-the-Trainer (TTT) readiness, calibration sessions, and process mapping with Training and Quality.
• Participate in WFM alignment discussions for staffing models, nesting strategies, and early-stage performance governance.
• Ensure pilot teams maintain documentation accuracy essential for audit and compliance related to HR, Payroll, and SaaS environments.

Qualifications

• Bachelors degree preferred.
• Minimum 2 years of experience as a QA Analyst
• Experience in supporting HCM accounts(Workday, Kronos, Paychex, ADP, SAP, Oracle, Sage) on Technical Support vertical(must have)
• Software, Human Capital Management Software, Time and Payroll Software, AI for HR, and Workforce Trends is a must.
• Strong analytical, results-oriented, and process-driven mindset.
• Experience supporting new account launches, workflow stabilization, or transition projects.
• Demonstrated ability to coach teams in a high-visibility, fast-scaling pilot account.
• Ability to document processes accurately and ensure compliance with client expectations.
• Familiarity with HRIS/HCM, payroll support, workforce management systems (UKG, ADP, Workday, SAP success is a plus).
• Competent in root cause analysis, performance management, and data-driven decision-making.
• Strong collaboration skills across Recruitment, Training, WFM, IT, and Quality during ramp-up.
• Strong written and verbal communication skills, especially for client-facing reporting and updates.
• Able to adapt quickly to evolving client requirements, especially during the stabilization period.
• Must have BPO experience