Training Proctor Assistant

Everise Philippines Ltd.; Taguig; Híbrido; PHP 279 000 - 391 000; Tempo integral

Resumo da oferta

Everise Philippines Ltd. is seeking an Assistant – Training Proctor to support US trainers and learners across multiple classes. The role will monitor attendance, generate reports, and help with day-to-day training operations to ensure smooth delivery.

You will track attendance, assist with basic IT issues, and coordinate with IT, HR, Payroll, and Operations to keep training activities running smoothly. Strong communication, presentation, and leadership skills are essential.

Qualificações

• High school diploma or equivalent.
• Strong verbal and written communication skills at all levels.
• Proven presentation and facilitation abilities.
• Proficiency with MS Office (PowerPoint, Excel, Word).
• Excellent interpersonal and customer service skills; leadership qualities.
• Ability to speak to medium to large groups.
• Flexible scheduling and reliable attendance.

Responsabilidades

• Provide administrative support to training classes including attendance tracking and reporting.
• Monitor learner attendance, contact NCNS/MIA cases, and document absences.
• Ensure camera compliance and verify identity through photo audits during training.
• Provide basic IT support, handle password resets, MFA concerns, and IT tickets.
• Support payroll by maintaining attendance and timekeeping records.
• Coordinate with Training, IT, HR, Payroll, and Operations for smooth training delivery.
• Maintain accurate training records and ensure compliance with processes.
• Provide rotating coverage across assigned classes during shifts.

Conhecimentos

Communication

Presentation

Facilitation

Office Suite

Leadership

Public speaking

Schedule flexibility

Dependability

Formação académica

High school graduate

Ferramentas

PowerPoint

Excel

Word

Descrição da oferta de emprego

Position Purpose

The Assistant – Training Proctor provides administrative and operational support to training classes by monitoring attendance, maintaining reports, supporting trainers and trainees, and ensuring smooth daily training operations.

Job Description

• Provide administrative support to US Trainers by: Maintaining training trackers and schedules. Recording attendance and preparing training reports. Supporting email communications and training documentation.
• Monitor learner attendance by: Tracking attendance daily. Calling learners who are NCNS (No Call, No Show) or MIA (Missing in Action) to verify their status. Documenting absences and sending outreach emails when required.
• Monitor camera compliance by: Ensuring learners remain on camera during training. Following up with learners who are not camera-compliant. Auditing learner photos during training to verify identity and help prevent fraudulent attendance.
• Provide technical support by: Performing basic troubleshooting. Assisting with Workday password resets, MFA concerns, and basic system issues. Creating, monitoring, and following up on IT support tickets through resolution.
• Support payroll administration by: Maintaining accurate attendance and timekeeping records. Tracking trainer and learner attendance used for payroll processing. Ensuring payroll-related documentation is complete and accurate.
• Coordinate with the Training, IT, HR, Payroll, and Operations teams to ensure training activities run smoothly.
• Maintain accurate documentation, reports, and training records while ensuring compliance with internal processes.
• Support multiple training classes by providing rotating coverage across assigned classes throughout the shift.

Qualifications

• At least Highschool graduate
• Excellent oral and written communication skills at all levels of the organization
• Demonstrated presentation and facilitation skills
• Proficiency in Microsoft Office applications including PowerPoint, Excel and Word
• Exceptional motivational, interpersonal and customer service skills; Demonstrated leadership skills
• Ability to speak in front of medium to large sized groups of people
• Schedule Flexibility
• Dependability regarding completion of assignments and attendance