Training Coordinator

City Garden Suites Manila; Metro Manila; On-site; PHP 279,000 - 446,000; Full time

Job summary

City Garden Suites Manila is seeking a dedicated Training Center Coordinator to manage trainee records and registrations, including evaluations and tests. The role focuses on organizing training logistics, maintaining contact records, and handling on-site inquiries and enrolments with precise payments and receipts.

You will work closely with the Training Head to enhance service quality for learners in a dynamic academic environment and contribute to the center's growth and efficiency.

Qualifications

• Bachelor's degree in Business, Education, psychology, or related field.
• Experience in training coordination or admin work preferred.
• Strong communication and interpersonal skills.
• Organized, detail-oriented, and proficient in MS Office.
• Basic knowledge in records.
• Problem-solver, proactive, and team player.
• Experience in a training or academic setting is an advantage.

Responsibilities

• Organizes and administers trainees record management, registration including evaluation grade and trade test.
• Maintains and updates a record of Training Center contacts.
• Organizes all logistical aspects of training sessions.
• Deals with incoming walk-in inquiries for all training programs and services, processes enrolment and payments.
• Receives payment by cash or check, issues receipts, and reconciles totals.
• Coordinates with Corporate Auditor during reviews and audits.
• Collaborates with Training Head to facilitate and improve services to trainees.

Skills

Communication

Interpersonal

Organized

Detail oriented

MS Office

Problem solving

Education

Bachelor's degree

Job description

• Visits universities, schools and manning agencies to discuss and sell the Training Centers programs and services
• Sends proposal letters/ email to the universities, schools and manning agencies that could be developed as prospective contacts of the Training Center
• Ensures that the Training Center gains at least two (2) new contacts monthly
• Maintains good relationship among all existing contacts of Training Center
• Contributes to the growth, effectiveness, and profitability of the Training Center
• Maintains and updates a record of Training Center contacts
• Organizes and administers trainees record management , registration including evaluation grade and trade test in order to provide maximum services to trainees while ensuring efficient and effective workflow
• Provides leadership and develops appropriate recommendations for the implementation of related technology application in support of enhanced services offered through registration and records management
• Presents solution regarding resolution of trainee disputes as they relate to records and registration including back-up of records and registration service
• Collaborates with the Training Head to facilitate and improve services to trainees
• Organizes all logistical aspects of training sessions
• Deals with incoming walk-in inquiries for all training programs and services, processes any observation/ enrolment made and ensures up-to-date payment of trainees upon enrolment
• Receives payment by cash or check representing required training fees for a given program/ course including issuance of necessary receipts/ refunds due to trainees
• Computes total payments received at the end of the day and reconciles this with issued receipts
• Drops total payments received at the FO vault
• Compiles and maintains monetary reports and records
• Resolves trainees complaints regarding payment and collection of training fees
• Coordinates and cooperates with the Corporate Auditor in event of review of trainees transactions, surprised audits, etc.
• Provides general admin assistance and support for the Training Centers growth and excellent image building
• Takes responsibility for ensuring the availability of equipment and other requirements for scheduled training session including set-up/ clears up before and or after a training session
• Assists in the delivery of training sessions at a basic or administrative level if required
• Observes, examines and evaluates trainees working performance including their attitude and corrects them if necessary
• Monitors trainees developmental needs, their progress and quality of work standards in every area of exposure to achieve higher productivity
• Informs trainees of any development in house rules and policies
• Monitors and documents trainees violation governed by the trainee manual and prepare corresponding disciplinary action
• Administers the coordination, evaluation and certification of all training completion applications and provides back-up of trainees issued certifications.
• Performs any related tasks assigned from time to time.

Job Qualifications

• Bachelor's degree in Business, Education, psychology, or related field
• Experience in training coordination or admin work preferred
• Strong communication and interpersonal skills
• Organized, detail-oriented, and proficient in MS Office
• Basic knowledge in records
• Problem-solver, proactive, and team player
• Experience in a training or academic setting is an advantage