Training Operations Analyst

Accenture in the Philippines; Quezon City; On-site; PHP 240,000 - 480,000; Full time

Job summary

Accenture in the Philippines is seeking an Instructor Analyst to deliver training for new hires, supplements, or ongoing education within a project team. The trainer will ensure rollout readiness and manage end-to-end training processes aligned with client updates and policies.

The role focuses on developing curricula, administering assessments, and coordinating with Operations and Workforce teams to meet project metrics and training KPIs.

Qualifications

• Standard SME profile.
• At least 2 years relevant experience.
• No domain; open to all industry.
• Trainer component to be upskilled internally.

Responsibilities

• Map training plan based on business needs and ramp/attrition requirements.
• Ensure readiness of all pre-training requirements and trainer readiness.
• Execute end-to-end training from recruitment hand-off to production transition.
• Deliver Pre-Process, Process, and On-The-Job trainings with remediation as needed.
• Handover training yield and pass rate against KPIs.
• Liaise with Operations, QA, and Workforce to align on critical points.
• Create and administer proficiency exams and assessments.
• Roll out policy updates and changes.
• Conduct training needs analysis.
• Plan curriculum and daily/weekly training agenda.
• Review and revise training content as approved by client.

Skills

Training delivery

Curriculum development

Assessments & testing

Stakeholder liaison

Job description

Accenture in the Philippines is seeking an Instructor Analyst to deliver training for new hires, supplements, or ongoing education within a project team. The trainer will ensure rollout readiness and manage end-to-end training processes aligned with client updates and policies.

The role focuses on developing curricula, administering assessments, and coordinating with Operations and Workforce teams to meet project metrics and training KPIs.