Ops Training Lead & Learning & Development

Accenture PLC; Quezon City; Vor Ort; PHP 335.000 - 558.000; Vollzeit

Zusammenfassung

Accenture PLC in Quezon City seeks a Training Delivery Specialist to map operational training plans and lead end-to-end training from recruitment handover to production.

You will deliver classroom, process, and on-the-job training, ensure readiness of pre-training requirements, and manage remediation activities while maintaining privacy and security of information. Rotating shifts are required.

Qualifikationen

• Experience delivering training in an operational or project environment.
• Ability to manage end-to-end training programs, including classroom, process, and on-the-job learning.
• Strong skills in training needs analysis, curriculum planning, assessment administration, and results analysis.

Aufgaben

• Map operational training plans according to business needs, ramp requirements, and attrition requirements.
• Ensure readiness of all pre-training requirements, including classroom and trainer readiness.
• Execute and manage the end-to-end training process from recruitment handover to official transition to production.
• Deliver pre-process, process, and on-the-job training with accurate and timely execution.
• Manage remediation activities when necessary.
• Deliver agreed training yield and pass rates for identified skills verification process KPIs based on production expectations and requirements.
• Collaborate with Operations, Quality Assurance, and Workforce teams to address issues affecting project metrics.
• Create, administer, and analyse proficiency examinations, tests, and assessments.
• Roll out policy updates and policy changes to project members.
• Conduct training needs analyses.
• Map curricula and plan daily and weekly training agendas.
• Review and revise training content.
• Develop new training content not originally included in the curriculum, subject to client approval.
• Protect confidential information entrusted to the role or otherwise accessed.
• Do not disclose confidential Company, client, or third-party information outside the Company except as authorized.
• Do not use confidential client, third-party, or Company information for personal gain or advantage.
• Maintain confidentiality regarding matters concerning other clients or engagements unless expressly authorized.
• Immediately open and act upon security communications from Protecting Accenture.

Kenntnisse

Training delivery

Curriculum planning

Assessment administration

Results analysis

Collaboration

Communication

Time management

Shift flexibility

Jobbeschreibung

Accenture PLC in Quezon City seeks a Training Delivery Specialist to map operational training plans and lead end-to-end training from recruitment handover to production.

You will deliver classroom, process, and on-the-job training, ensure readiness of pre-training requirements, and manage remediation activities while maintaining privacy and security of information. Rotating shifts are required.