Training & Onboarding Specialist – Global Accounts

Azpired Inc.; Cebu City; On-site; PHP 201,000 - 268,000; Full time

Benefits offered by this job

Paid training from day one

Sign-on bonus PHP 10,000 after signing

Incentives based on performance

Weekends off during training

Work with international accounts

Employee perks and discounts with corp

Social lounge and sleeping areas

Career growth and development

Fast-track career advancement

Company events

Job summary

Azpired Inc. is seeking a Training Staff member in Cebu to onboard and support trainees through comprehensive training programs.

You will conduct new hire, product, process, and systems training, while facilitating mock calls, roleplays, assessments, and skills evaluations to gauge progress. Ideal candidates have a Bachelor’s degree and at least 6 months of BPO or customer service experience, with strong communication and coaching skills.

Qualifications

• Bachelor’s degree in any field preferred.
• At least 6 months of BPO or customer service experience.
• Training or facilitation experience is an advantage.
• Excellent verbal and written communication skills.
• Strong presentation, coaching, and interpersonal skills.
• Proficient in Microsoft Office and/or Google Workspace apps.
• Willingness to work on shifting schedules, holidays, and weekends if required.
• Ability to work independently and as part of a team.
• Strong problem-solving and critical-thinking skills.
• Must be professional, dependable, and goal-oriented.
• Willing to undergo training and continuous learning programs.
• Amenable to work on-site.
• Available to start immediately.

Responsibilities

• Receive, onboard, and assist trainees throughout the training program.
• Conduct New Hire, product, process, systems, and communications training.
• Facilitate mock calls, roleplays, assessments, and skills evaluations.
• Monitor trainee attendance, performance, and overall training progress.
• Provide coaching, feedback, and remedial support to address knowledge gaps.
• Support nesting and transition of trainees to production.
• Prepare training reports, records, and other required documentation.
• Develop and update training materials based on process and client changes.
• Coordinate with Operations, QA, and other support teams on training needs.
• Ensure trainees meet company, account, and client standards.
• Perform other training-related duties as assigned.

Skills

Verbal communication

Written communication

Presentation skills

Coaching skills

Interpersonal skills

Problem-solving

Teamwork

Independent work

Education

Bachelor’s degree

Tools

Microsoft Office

Google Workspace

Job description

Azpired Inc. is seeking a Training Staff member in Cebu to onboard and support trainees through comprehensive training programs.

You will conduct new hire, product, process, and systems training, while facilitating mock calls, roleplays, assessments, and skills evaluations to gauge progress. Ideal candidates have a Bachelor’s degree and at least 6 months of BPO or customer service experience, with strong communication and coaching skills.