Training Master: Campaign Mastery & Team Growth

TaskUs Outsourcing Philippines, Inc.; Bacoor; On-site; PHP 800,000 - 1,200,000; Full time

Job summary

TaskUs Outsourcing Philippines, Inc. is seeking a Training Manager to lead the design, development, and maintenance of training programs that meet enterprise requirements and operational needs.

You will ensure development team guidelines are followed and that training aligns with campaign goals. The role demands at least 5 years of managerial experience, strong presentation and communication skills, and the ability to create scalable materials for diverse audiences.

Qualifications

• Bachelor’s Degree in any field.
• Excellent in presentation, communication, and interpersonal skills.
• Knowledgeable in using Google and MS Office applications.

Responsibilities

• Manage the initiation, development, and implementation of the TaskUs training department’s site-wide initiatives and drive campaign specific training programs for Team Leaders and Teammates.
• Create and maintain any necessary materials related to maximizing campaign task mastery and personal development.
• Become a pioneer of all campaign specific training needs and programs in the organization.
• Create and execute Team Leader and Teammate development training which includes detailed curriculum, training, and evaluation.
• Provide campaign specific training that is sufficiently technical but engaging.
• Act as the in-house expert, maintain all relevant training materials and documents for all levels for trainees; from new Teammates to tenured Team Leaders.
• Ensure that all training provided is aligned with the specific campaign and TaskUs’ broader business objectives.
• Proactively explore the specific needs of every department and campaign to develop training materials as needed.
• Propose and publish a year-long training calendar with specific quarterly objectives.
• Plan total training policies, programs, new testing tools, methods, and systems to ensure products and services meet quality standards while also working directly with the teams and communicate effectively with the Operations Director, Operations Manager, and their US counterparts.

Skills

Presentation skills

Communication skills

Interpersonal skills

Education

Bachelor's Degree

Tools

Google Workspace

MS Office

Job description

TaskUs Outsourcing Philippines, Inc. is seeking a Training Manager to lead the design, development, and maintenance of training programs that meet enterprise requirements and operational needs.

You will ensure development team guidelines are followed and that training aligns with campaign goals. The role demands at least 5 years of managerial experience, strong presentation and communication skills, and the ability to create scalable materials for diverse audiences.