Training Manager – Order-to-Cash (O2C)

TP; Muntinlupa; On-site; PHP 900,000 - 1,300,000; Full time

Job summary

TP seeks an experienced Training Manager to lead, design, and deliver Learning & Development strategies for Order-to-Cash (O2C) operations across shared services and global teams in the Philippines.

You will manage a team of trainers and instructional designers, drive end-to-end O2C content, and collaborate with international leaders to improve process efficiency and onboarding speeds.

Qualifications

• 5+ years of direct experience managing, coaching, and scaling training teams.
• 3–5 years of hands-on O2C operations experience.
• Proven track record of designing, developing, and deploying end-to-end technical training programs for O2C workflows.
• Experience managing relationships with international clients, cross-border teams, and enterprise stakeholders across different time zones.
• Experience in Shared Services Centers (SSC), BPO, GCC, or captive operations environments.

Responsibilities

• Lead and mentor a team of trainers and instructional designers to drive delivery excellence and continuous skill development.
• Own O2C curriculum strategy from design to deployment across the complete lifecycle (Credit Management, Billing, AR, Collections, Cash Application).
• Collaborate with global stakeholders to align training with business goals and SLAs.
• Partner with operations managers to identify skill gaps and develop targeted re-skilling initiatives.
• Establish KPIs to measure learning impact, speed-to-proficiency, and post-training accuracy.

Skills

Team Leadership

O2C Domain Expertise

Instructional Design

Global Experience

Industry Knowledge

Job description

We are looking for an experienced Training Manager to lead, design, and deliver comprehensive Learning & Development strategies specifically tailored for our Order-to-Cash (O2C) operational functions. In this role, you will lead a team of trainers, partner with global business leaders, and design scalable instructional programs that improve process efficiency, onboarding speeds, and operational quality across shared services and global teams.

Key Responsibilities

• Leadership & Team Management: Direct and mentor a team of 5+ trainers and instructional designers, driving delivery excellence, performance management, and continuous skill development.
• O2C Curriculum Strategy: Lead the end-to-end design, creation, and deployment of instructional content covering the complete O2C lifecycle (Credit Management, Order Processing, Billing, Accounts Receivable, Collections, and Cash Application).
• Global Stakeholder Management: Collaborate with cross-functional leadership, client representatives, and enterprise executives to align training initiatives with strategic business goals and operational SLAs.
• Operational Integration: Partner with operations managers in Shared Services / GCC environments to identify skill gaps, conduct needs analyses, and build targeted re-skilling or upskilling interventions.
• Impact & Analytics: Establish key performance indicators (KPIs) to measure learning effectiveness, speed-to-proficiency, and operational accuracy post-training.

Required Qualifications & Skills

• Team Leadership: 5+ years of direct experience managing, coaching, and scaling training teams.
• O2C Domain Expertise: 3 to 5 years of hands-on, practical experience in core Order-to-Cash operations.
• Instructional Design: Proven track record of personally designing, developing, and deploying end-to-end technical training programs for O2C workflows.
• Global Experience: Demonstrated experience managing relationships with international clients, cross-border teams, and enterprise stakeholders across different time zones.
• Industry Background: Strong preference for candidates with experience in Shared Services Centers (SSC), Business Process Outsourcing (BPO), Global Capability Centers (GCC), or captive operations environments.