Training Manager Order-to-Cash

Hammerjack Pty Ltd; Philippines; On-site; PHP 700,000 - 1,200,000; Full time

Job summary

Hammerjack Pty Ltd is seeking an experienced Training Manager to lead, design, and deliver comprehensive Learning & Development strategies for Order-to-Cash operations across global teams.

You will direct a team of trainers, collaborate with business leaders worldwide, and design scalable programs that boost process efficiency, onboarding speed, and accuracy within shared services and GCC environments.

Qualifications

• Lead and scale training teams across SSC/BPO/GCC environments.
• Design and deploy end-to-end O2C training programs.
• Collaborate with global stakeholders and time-zone aligned delivery.
• Drive analytics to measure learning impact and speed-to-proficiency.

Responsibilities

• Leadership & Team Management: Direct a team of 5+ trainers and instructional designers, driving delivery excellence.
• O2C Curriculum Strategy: Design, create, and deploy training content covering Credit, Billing, AR, and cash application.
• Global Stakeholder Management: Align training with strategic goals and operational SLAs with cross-functional leaders.
• Operational Integration: Identify skill gaps with Shared Services operations to drive targeted re-skilling.
• Impact & Analytics: Define KPIs to measure learning effectiveness and post-training accuracy.

Skills

Team leadership

O2C domain expertise

Instructional design

Global experience

Industry background

Job description

Job Summary

We are looking for an experienced Training Manager to lead, design, and deliver comprehensive Learning & Development strategies specifically tailored for our Order-to-Cash (O2C) operational functions. In this role, you will lead a team of trainers, partner with global business leaders, and design scalable instructional programs that improve process efficiency, onboarding speeds, and operational quality across shared services and global teams.

Key Responsibilities

• Leadership & Team Management: Direct and mentor a team of 5+ trainers and instructional designers, driving delivery excellence, performance management, and continuous skill development.
• O2C Curriculum Strategy: Lead the end-to-end design, creation, and deployment of instructional content covering the complete O2C lifecycle (Credit Management, Order Processing, Billing, Accounts Receivable, Collections, and Cash Application).
• Global Stakeholder Management: Collaborate with cross-functional leadership, client representatives, and enterprise executives to align training initiatives with strategic business goals and operational SLAs.
• Operational Integration: Partner with operations managers in Shared Services / GCC environments to identify skill gaps, conduct needs analyses, and build targeted re-skilling or upskilling interventions.
• Impact & Analytics: Establish key performance indicators (KPIs) to measure learning effectiveness, speed-to-proficiency, and operational accuracy post-training.

Required Qualifications & Skills

• Team Leadership: 5+ years of direct experience managing, coaching, and scaling training teams.
• O2C Domain Expertise: 3 to 5 years of hands-on, practical experience in core Order-to-Cash operations.
• Instructional Design: Proven track record of personally designing, developing, and deploying end-to-end technical training programs for O2C workflows.
• Global Experience: Demonstrated experience managing relationships with international clients, cross-border teams, and enterprise stakeholders across different time zones.
• Industry Background: Strong preference for candidates with experience in Shared Services Centers (SSC), Business Process Outsourcing (BPO), Global Capability Centers (GCC), or captive operations environments.