Training Manager Lead

PalmPay Financing Corp.; Taguig; On-site; PHP 700,000 - 1,100,000; Full time

Benefits offered by this job

Performance Bonus

Incentives

Company Equipment

Job summary

PalmPay Financing Corp. is seeking a Training Manager Lead to design, standardize, and drive training across Sales, Credit Review, Fraud, Collections, and Customer Support.

You will ensure programs align with product updates, policy, and compliance while supporting fraud prevention strategies in fintech operations. The ideal candidate brings 5+ years in training management within fintech or mobile financing, with proven leadership of regional teams and expertise in KYC/KYB, fraud detection, and

Qualifications

• Bachelor’s degree in a relevant field.
• Minimum 5 years of training management experience in fintech or financial services.
• Experience with fintech/BNPL companies (e.g., Home Credit, Tala, BillEase) preferred.
• Proven leadership of regional training teams and large-scale programs.
• Strong knowledge of KYC/KYB, fraud prevention, LMS, and analytics.

Responsibilities

• Design standardized training programs for Sales, Credit Review (KYC/KYB), Fraud Operations, Collections, and Customer Support.
• Lead onboarding and refresher training for fintech operations.
• Ensure materials align with internal policies, BSP regulations, compliance standards, and procedures.
• Lead rollout of training for new financing products and system/process enhancements.
• Monitor training KPIs and report impact to management.

Skills

Coaching

Sales Training

People Management

Leadership Development

Training Development

Public Speaking

Communication

Time Management

Organizational Skills

Education

Bachelor’s degree in Business Administration, Education, Human Resources, Psychology, Communications

Tools

LMS

Microsoft Office

Job description

On-site - Taguig 5-10 Yrs Exp Bachelor Full-time

Job Description

Employee Recognition and Rewards

Performance Bonus, Incentives

Government Mandated Benefits

Company Equipment

Professional Development

Professional Development

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Job Title: Training Manager Lead

Location: BGC, Taguig

Employment Type: Full Time & Onsite

Job Summary

The Training Manager Lead is responsible for designing, standardizing, and leading training programs across PalmPay’s Sales, Credit Review, Fraud, Collections, and Customer Support teams. This role ensures that all training initiatives are aligned with product updates, operational processes, compliance requirements, and fraud prevention strategies commonly used in fintech and mobile financing environments.

The ideal candidate has strong experience in consumer lending, mobile financing, installment financing, or fintech operations, with exposure to companies such as Home Credit, Salmon, Skyro, BillEase, Tala, or similar financial service organizations. The role requires expertise in scenario-based learning, KYC/KYB compliance, fraud detection, sales enablement, and operational training management.

Key Responsibilities

• Develop and implement standardized training programs for Sales, Credit Review (KYC/KYB), Fraud Operations, Collections, and Customer Support teams.
• Create onboarding and refresher training programs tailored to fintech and mobile financing operations.
• Ensure training materials are aligned with internal policies, BSP regulations, compliance standards, and operational procedures.
• Lead the rollout of training initiatives for new financing products, mobile lending services, and system/process enhancements.

Scenario-Based Training & Operational Readiness

• Design practical and scenario-based training modules using real business cases involving:
• Fraud detection and prevention
• Suspicious applications and identity verification
• Complex KYC/KYB assessments
• Loan application reviews and escalation handling
• Customer disputes and collections concerns
• Operational exceptions and risk-related scenarios
• Conduct simulations and assessments to strengthen employee decision-making and compliance awareness.

Stakeholder Collaboration

• Work closely with Product, Risk, Operations, Compliance, Fraud, and Customer Experience teams to ensure training content remains accurate and updated.
• Support operational readiness for new launches, financing campaigns, and process improvements.
• Coordinate with regional leaders and trainers to ensure consistency in training delivery across locations.

Trainer Management & Performance Monitoring

• Manage and mentor regional trainers and training specialists.
• Review training feedback, identify skill gaps, and implement continuous improvement initiatives.
• Monitor training effectiveness through KPIs such as:
• Conversion and approval rates
• Quality and error rates
• Compliance adherence
• Productivity improvement
• Speed of adoption for new processes and products
• Prepare regular reports and insights for management regarding training performance and operational impact.
• Maintain organized and updated training documentation, SOPs, process guides, and knowledge base materials.
• Continuously improve training workflows, methodologies, and learning tools to support business growth and operational scalability.
• Promote a culture of compliance, accountability, and customer-centric service excellence.

Qualifications

Education

• Bachelor’s degree in Business Administration, Education, Human Resources, Psychology, Communications, or related field.

Experience

• Minimum of 5 years of experience in training management, preferably within fintech, financial services, consumer lending, BNPL, or mobile financing companies.
• Experience from companies such as Home Credit, Salmon, Skyro, BillEase, Tala, Cashalo, or similar financing/fintech organizations is highly preferred.
• Proven experience managing training teams, regional trainers, or large-scale operational training programs.

Technical Skills & Knowledge

• Strong understanding of:
• Consumer lending and installment financing operations
• KYC/KYB compliance and fraud prevention
• Sales operations and customer support workflows
• Experience designing scenario-based and operational training programs.
• Proficiency in Microsoft Office tools and Learning Management Systems (LMS).
• Ability to analyze training metrics and operational performance data.
• Excellent communication, presentation, and facilitation skills.
• Strong stakeholder and people management capabilities.
• Analytical mindset with strong problem-solving abilities.
• Ability to work in a fast-paced fintech environment and manage multiple priorities.
• Detail-oriented, proactive, and results-driven.
• Strong leadership and coaching skills with the ability to influence teams across different regions.

• Coaching
• Sales Training
• People Management
• Leadership Development
• Training Development
• Public Speaking
• Excellent Communication Skills
• Time Management
• Organizational Skills