Fintech Training Lead: Strategy, Compliance & Ops

PALMPAY LIMITED; Taguig; On-site; PHP 1,200,000 - 1,800,000; Full time

Job summary

PALMPAY LIMITED is seeking a Training Manager Lead to design and manage training initiatives across various teams including Sales, Credit Review, and Customer Support. This role is pivotal in ensuring that training aligns with operational processes and regulatory compliance.

The ideal candidate has over 5 years of experience in fintech or financial services and brings strong skills in KYC compliance, scenario-based training, and stakeholder management.

Qualifications

• 5+ years of experience in training management within fintech or financial services.
• Experience managing training teams or large-scale operational training programs.
• Strong understanding of consumer lending, mobile financing, and KYC/KYB compliance.

Responsibilities

• Develop standardized training programs for various teams.
• Design scenario-based training modules using real business cases.
• Manage and mentor regional trainers and training specialists.

Skills

Communication

Stakeholder management

Analytical skills

Problem-solving

Leadership

Education

Bachelor’s degree in Business Administration or related field

Tools

Microsoft Office

Learning Management Systems (LMS)

Job description

PALMPAY LIMITED is seeking a Training Manager Lead to design and manage training initiatives across various teams including Sales, Credit Review, and Customer Support. This role is pivotal in ensuring that training aligns with operational processes and regulatory compliance.

The ideal candidate has over 5 years of experience in fintech or financial services and brings strong skills in KYC compliance, scenario-based training, and stakeholder management.