Fintech Training Lead: Regional Coach & Compliance Expert

PalmPay Financing Corp.; Taguig; On-site; PHP 700,000 - 1,100,000; Full time

Benefits offered by this job

Performance Bonus

Incentives

Company Equipment

Job summary

PalmPay Financing Corp. is seeking a Training Manager Lead to design, standardize, and drive training across Sales, Credit Review, Fraud, Collections, and Customer Support.

You will ensure programs align with product updates, policy, and compliance while supporting fraud prevention strategies in fintech operations. The ideal candidate brings 5+ years in training management within fintech or mobile financing, with proven leadership of regional teams and expertise in KYC/KYB, fraud detection, and

Qualifications

• Bachelor’s degree in a relevant field.
• Minimum 5 years of training management experience in fintech or financial services.
• Experience with fintech/BNPL companies (e.g., Home Credit, Tala, BillEase) preferred.
• Proven leadership of regional training teams and large-scale programs.
• Strong knowledge of KYC/KYB, fraud prevention, LMS, and analytics.

Responsibilities

• Design standardized training programs for Sales, Credit Review (KYC/KYB), Fraud Operations, Collections, and Customer Support.
• Lead onboarding and refresher training for fintech operations.
• Ensure materials align with internal policies, BSP regulations, compliance standards, and procedures.
• Lead rollout of training for new financing products and system/process enhancements.
• Monitor training KPIs and report impact to management.

Skills

Coaching

Sales Training

People Management

Leadership Development

Training Development

Public Speaking

Communication

Time Management

Organizational Skills

Education

Bachelor’s degree in Business Administration, Education, Human Resources, Psychology, Communications

Tools

LMS

Microsoft Office

Job description

PalmPay Financing Corp. is seeking a Training Manager Lead to design, standardize, and drive training across Sales, Credit Review, Fraud, Collections, and Customer Support.

You will ensure programs align with product updates, policy, and compliance while supporting fraud prevention strategies in fintech operations. The ideal candidate brings 5+ years in training management within fintech or mobile financing, with proven leadership of regional teams and expertise in KYC/KYB, fraud detection, and