Training & Instructional Design Specialist

Peak Outsourcing, Inc.; Dumaguete; On-site; PHP 290,000 - 402,000; Full time

Job summary

Peak Outsourcing, Inc. in Dumaguete seeks a Training and Development Specialist to deliver instructional design across TNA, curriculum development, QA process improvements, and post-training evaluations.

You will facilitate corporate and leadership development programs to ensure employees possess required competencies and values. Responsibilities include delivering courses, conducting needs analysis, evaluating retention, updating materials, and coordinating with departments for process

Qualifications

• Minimum 1-2 years of training and development experience is required.
• High school education level is required.

Responsibilities

• Delivers training courses.
• Training Needs Analysis - Using the QA performance, trending data & other sources of data.
• Conducts assessment to measure retention and understanding.
• Utilizes solid analytical and decision-making skills to assess performance trends and learning needs.
• Identifying training needs by evaluating strengths and weaknesses.
• Prepares training plans and agenda.
• Maintains a database of all training materials
• Instructs employee training and onboarding
• Review employee performance and learning
• Develops or oversees the production of classroom handouts, instructional materials, aids, and manuals. Test and review created materials.
• Prepares and facilitates product knowledge tests.
• Coordinates with other departments for process implementations/improvements.
• Provides support to other departments with training-related needs.
• SBS (Side by side) with agents to evaluate performance
• BPO or call centre industry experience is required.
• Update courses
• Refresher courses
• Skill Enhancement courses
• Call or Chat Time as part of continuous application and exposure for training purposes
• Cover if there is a surge of chats or calls
• Coaching and feedbacking
• Motion Study
• Mock calls or call simulations

Skills

Instructional design

Training delivery

Needs analysis

Education

High school diploma

Job description

Peak Outsourcing, Inc. in Dumaguete seeks a Training and Development Specialist to deliver instructional design across TNA, curriculum development, QA process improvements, and post-training evaluations.

You will facilitate corporate and leadership development programs to ensure employees possess required competencies and values. Responsibilities include delivering courses, conducting needs analysis, evaluating retention, updating materials, and coordinating with departments for process