Training Supervisor & L&D Lead for Sales Performance

Level Up Business Process Outsourcing Services OPC; Cebu City; On-site; PHP 390,600 - 580,320; Full time

Job summary

Level Up Business Process Outsourcing Services OPC in Cebu is seeking a Training Supervisor to lead and develop our Training Team while ensuring the effective delivery of high-quality learning and development programs.

The ideal candidate has proven experience in Training and Development, including Training Needs Analysis, curriculum design, and Train-the-Trainer sessions, with a track record of coaching teams to improve performance and sales effectiveness.

Qualifications

• Excellent written and verbal communication skills.
• Minimum of one (1) year experience as a Training Supervisor or in a related leadership role within Training and Development.
• Willing and capable of working flexible schedules and extended hours when necessary to meet business demands and operational requirements.
• Demonstrates and models exemplary leadership behaviors aligned with the company’s values, culture, and professional standards.
• Knowledgeable and experienced in the full Training and Development Cycle, including Training Needs Analysis (TNA), Training Design, Training Implementation, and Training Evaluation.
• Experienced in Train-the-Trainer sessions.
• Proficient in the use of Microsoft Office Tools.

Responsibilities

• Lead, coach, and mentor the Training Team to ensure consistent delivery of high-quality training programs
• Design, plan, and implement comprehensive Training Needs Analysis to identify developmental opportunities and performance gaps
• Develop and execute effective classroom curricula and structured Nesting Programs aligned with operational goals
• Contribute to the achievement of short-term and long-term Sales Operations objectives by ensuring the endorsement of high-quality and well-prepared trainees
• Conduct Train-the-Trainer sessions and monitor trainer effectiveness through regular training and coaching observations
• Collaborate closely with Sales Leaders to identify performance gaps and provide continuous training support
• Drive continuous learning initiatives that enhance product knowledge, salesmanship, and overall employee performance

Skills

Communication skills

Leadership

Training & Development

Train-the-Trainer

Tools

Microsoft Office

Job description

Level Up Business Process Outsourcing Services OPC in Cebu is seeking a Training Supervisor to lead and develop our Training Team while ensuring the effective delivery of high-quality learning and development programs.

The ideal candidate has proven experience in Training and Development, including Training Needs Analysis, curriculum design, and Train-the-Trainer sessions, with a track record of coaching teams to improve performance and sales effectiveness.