Universal Trainer

Peak Outsourcing; Makati; On-site; PHP 300,000 - 540,000; Full time

Job summary

Peak Outsourcing in Makati, National Capital Region, Philippines, seeks a focused Training Specialist with 0-1 years of experience to design, deliver, and evaluate employee development programs. This role emphasizes instructional design, training needs analysis, and continuous improvement of training processes.

You will facilitate onboarding and partner with departments to implement effective training strategies.

Qualifications

• Experience in training needs analysis and curriculum development.
• Ability to design and evaluate training programs and materials.
• Strong analytical, communication, and onboarding facilitation skills.

Responsibilities

• Perform Training Needs Analysis using QA performance data and trend analysis.
• Conduct assessments to measure retention and understanding.
• Develop training plans and agendas; maintain training material databases.
• Instruct employee training and onboarding; review performance and learning.
• Create and review classroom materials, aids, and manuals; test materials.
• Coordinate with departments for process improvements and training support.
• Deliver targeted learning solutions to close identified gaps.
• Oversee end-to-end training audits and program evaluations.

Skills

Communication

Public speaking

Listening

Problem solving

Data analysis

Feedback delivery

Multitasking

QA calibration

Organization

Professional presentation

Job description

Makati, National Capital Region, Philippines

0 - 1 Years

Full Time

Job Description

JOB SUMMARY

Provide a high level of training and development service to the company and its clients specifically oninstructional design (i.e. TNA, curriculum development, continuous TQA process improvement and posttraining evaluations), and on corporate and leadership development program facilitation; ensuringemployees are fully equipped with the necessary competencies and work values that will help them tohighly perform, thereby helping the company achieve its strategic objectives.

Role and Responsibilities:

• Training Needs Analysis- Using the QA performance, trending data & other sources of data.
• Conducts assessment to measure retention and understanding.
• Utilizes solid analytical and decision-making skills to assess performance trends and the learning needs.
• Identifying training needs by evaluating strengths and weaknesses.
• Prepares training plans and agenda.
• Maintains a database of all training materials
• Instructs employee training and onboarding
• Review employee performance and learning
• Develops or oversees the production of classroom handouts, instructional materials, aids andmanuals. Test and review created materials.
• Prepares and facilitates product knowledge tests.
• Coordinates with other departments for process implementations/improvements.
• Provides support to other departments with training related needs.
• 1. SBS (Side by side) with agents to evaluate performance
• 2. Update courses
• 3. Refresher courses
• 4. Skill Enhancement courses
• 5. Call or Chat Time as part of continuous application and exposure for training purposes
• 6. Cover if there is surge of chats or calls
• 7. Coaching and feedbacking
• 8. Motion Study
• 9. Mock calls or call simulations

INSTRUCTIONAL DESIGN:

• Designs and develops Targeted Learning Solutions to close Identified Gaps; strengthening OrganizationalCapabilities and ensuring that the Organization meets or exceeds its Performance Targets and BusinessGoals.

TRAINING AUDITS / PROGRAM EVALUATION

• Oversees and audits the end-to-end execution and evaluation of all Account Specific Trainings,Continuous Learning Sessions, Individual/Group Coaching Sessions, etc.

Preferred Skills

• a) Excellent oral, written and interpersonal communication skill
• b) Experience persuading audience and front-line employees to support new initiatives
• c) Exceptional listening skillsd) Problem-Solving skills
• e) Excellent ability to identify and analyze data for trends
• f) Experience in providing performance feedback
• h) Ability to multitask and performing constantly changing environment
• i) Experience managing and driving team calibration to QA requirements
• j) Strong organizational, planning, prioritization skills
• k) Capacity to present oneself professionally in public

Job Snapshot

Updated Date

17-Jun-2025

Job ID

JOB_39

Department

Training

Location

Location Makati, National Capital Region, Philippines