Training & Development Specialist - On-Site in Sucat

Gratitude Philippines; Manila; On-site; PHP 285,000 - 391,000; Part time

Job summary

H&R Block Philippines invites applications for a Training & Development role in its seasonal capacity. This on-site position in Sucat delivers training materials, coordinates sessions, and drives improvements in daily processes for the workforce.

The ideal candidate has 6 months to 1 year in BPO training, 2+ years in the industry, strong English communication, and solid presentation/facilitation skills. LMS experience and instructional design are a plus.

Qualifications

• 6 months to 1 year of Training Experience in the BPO Industry – required.
• Minimum of 2 years' experience in the BPO Industry – required.
• Familiarity with adult learning principles, curriculum design, or training methodologies.
• Demonstrated proficiency in English communication (oral and written).
• Strong presentation, facilitation, and interpersonal skills.
• Ability to adapt training delivery to different learning styles and paces.
• Experience in instructional design or Learning & Development is a plus.
• Proficiency in using learning management systems (LMS) and training tools.

Responsibilities

• Delivering training materials including presentation materials, training guides/manuals, course evaluations, etc.
• Coordinating training schedule based on training requirements.
• Positions on this level have comprehensive knowledge of the specific discipline or the broader area in which the position operates.
• Executes specialized projects and activities and typically works according to set principles.
• Usually generates and initiates own workload and doesn't need instructions or guidelines.
• Might supervise work of less experienced professionals, provide professional expertise, and take responsibility for the end-product.
• Positions at this level are expected to significantly improve the day-to-day activities/processes.
• Manages and oversees the implementation of short-term activities within the team.
• Decisions are of an operational nature within a defined scope.

Skills

Training experience

BPO experience

English communication

Presentation & facilitation

Interpersonal skills

LMS familiarity

Tools

LMS

Job description

H&R Block Philippines invites applications for a Training & Development role in its seasonal capacity. This on-site position in Sucat delivers training materials, coordinates sessions, and drives improvements in daily processes for the workforce.

The ideal candidate has 6 months to 1 year in BPO training, 2+ years in the industry, strong English communication, and solid presentation/facilitation skills. LMS experience and instructional design are a plus.