Key Responsibilities
- Develop and execute the overall training strategy for new hires, upskilling, cross-training, and leadership development
- Lead, mentor, and manage Training Managers, Trainers, and Instructional Designers
- Design and continuously improve training curricula, materials, and delivery methods
- Ensure all training programs align with client requirements, KPIs, and operational goals
- Partner with Operations, Quality, HR, and Client Stakeholders to identify training needs and performance gaps
- Monitor training effectiveness through assessments, certifications, and performance metrics
- Implement best practices in adult learning, blended learning, and digital training platforms
- Drive continuous improvement initiatives and innovation in training delivery
- Manage training budgets, resources, and vendor partnerships
- Ensure compliance with company policies, data privacy, and regulatory requirements
- Support transition and migration training for new programs or clients
- Lead training governance, reporting, and audit readiness
Qualifications
- Bachelor’s degree REQUIRED
- 3+ Years of experience as a Sr. Training Manager or
- 1 Year as an Associate Director Training
- SVAR Score C2 (NON NEGO)
Schedule: Night shift
Work setup: Onsite
Site: Commonwealth Q.C., SM Fairview or SM Sta Rosa