Trainer Commonwealth

Afni, Inc.; Philippines; On-site; PHP 223,000 - 335,000; Full time

Job summary

Afni, Inc. is seeking a training instructor to deliver engaging sessions for existing and new hires in Quezon City. You will promote transfer of knowledge, apply instructional methods, and coach learners to maximize performance.

The role requires strong verbal and written communication, proficiency in MS Office and Tableau, and readiness to work the night shift on-site at the Commonwealth area. You will mentor apprentice instructors and coordinate training activities with operations, quality,

Qualifications

• 2 years of college completed and at least 1 year of related BPO experience.
• Amenable to work on-site in Quezon City and willing to work night shifts.
• Strong verbal and written communication to assess and address training needs.
• Proficient in PC applications such as MS Office and Tableau.

Responsibilities

• Deliver training and instruction to engage both existing and newly hired employees, promoting knowledge transfer and skill application.
• Use questioning, presentation, and facilitation to enhance retention and performance through constructive feedback.
• Maintain a learning environment during instruction that supports trust, learning, and performance.
• Plan and prepare instructional methods and materials suitable for the mode of learning used.
• Assess learner progress with appropriate evaluation models and tools.

Skills

Verbal communication

Written communication

Education

2 years of college completed

Tools

MS Office

Tableau

Job description

Deliver training to existing and newly hired employees to prepare for essential duties and tasks. Model company and client expectations by creating a welcoming environment that enables students to reach their maximum potential.

Essential Functions and Responsibilities

• Deliver training and instruction to engage and stimulate existing and newly hired employees in a manner that promotes the transfer of knowledge and application of skills.
• Instructors promote retention through the effective use of questioning, presentation, and facilitation skills and providing feedback and coaching that enhances performance.
• During instruction, provide and manage an environment that fosters trust, learning, and performance.
• Plan and prepare for instruction making sure that appropriate instructional methods and materials are used for a specific mode of learning.
• Assess student learning and performance using evaluation models and tools appropriate for the environment.

Mentor and coach apprentice instructors; train newly assigned instructors; coordinate training activities including operation, quality, and HR presentations.

Minimum Job Requirements

• At least 2 years completed in college with a minimum 1-year work experience of the same nature and/or title in a BPO setting
• Amenable to work on-site in Quezon City.
• Amenable to work on a night schedule
• Skill in Verbal and written communication to analyze, interpret, and address training needs
• Knowledge of PC applications such as MS Office, Tableau, etc.
• Willing to work in Commonwealth site