Trainer SM Fairview

Afni, Inc.; Philippines; On-site; PHP 335,000 - 502,000; Full time

Job summary

Afni, Inc. in the Philippines is seeking a Training Instructor to deliver comprehensive onboarding and ongoing instruction for existing and new employees.

The role focuses on creating a welcoming environment that enables learners to reach their maximum potential and apply newly acquired skills. The position involves on-site work at SM Fairview, Quezon City with a night schedule, requiring strong verbal and written communication, plus proficiency in MS Office and Tableau.

Qualifications

• At least 2 years completed in college with a minimum 1-year work experience in a similar BPO role.
• On-site work required at SM Fairview, Quezon City.
• Night shift availability.
• Strong verbal and written communication to analyze, address training needs.

Responsibilities

• Deliver training and instruction to engage and stimulate employees to transfer knowledge and apply skills.
• Promote retention through questioning, presentation, and coaching to enhance performance.
• Provide environment that fosters trust, learning, and performance during instruction.
• Plan and prepare instructional methods and materials for specific learning modes.
• Assess student learning using evaluation tools appropriate for the environment.
• Mentor and coach apprentice instructors; coordinate training activities including HR presentations.

Skills

Verbal communication

Written communication

Flexibility

Time management

Education

Two years of college completed

Tools

MS Office

Tableau

Job description

Job Description

Deliver training to existing and newly hired employees to prepare for essential duties and tasks. Model company and client expectations by creating a welcoming environment that enables students to reach their maximum potential.

Essential Functions and Responsibilities

• Deliver training and instruction to engage and stimulate existing and newly hired employees in a manner that promotes the transfer of knowledge and application of skills.
• Instructors promote retention through the effective use of questioning, presentation, and facilitation skills and providing feedback and coaching that enhances performance.
• During instruction, provide and manage an environment that fosters trust, learning, and performance.
• Plan and prepare for instruction making sure that appropriate instructional methods and materials are used for a specific mode of learning.
• Assess student learning and performance using evaluation models and tools appropriate for the environment.)
• Mentor and coach apprentice instructors; train newly assigned instructors; coordinate training activities including operation, quality, and HR presentations.

Qualifications

Skills/Qualifications

• at least 2 years completed in college with a minimum 1-year work experience of the same nature and/or title in a BPO setting
• Amenable to work on-site in SM Fairview, Quezon City.
• Amenable to work on a night schedule
• Skill in Verbal and written communication to analyze, interpret, and address training needs
• Knowledge of PC applications such as MS Office, Tableau, etc.
• Ability to work in a dynamic and time-critical environment
• Ability to be flexible and quickly adapt to changing business needs and processes

The above statements are intended to indicate the general nature and level of work being performed by employees within this classification. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of employees assigned to this job. Employees in this job may perform other duties as assigned.