Training and Engagement Coordinator (Ortigas, Pasig)

Prople BPO Inc.; Eastern Manila District; On-site; PHP 420,000 - 600,000; Full time

Job summary

Prople BPO Inc. is seeking an NEO Local Training & Engagement Coordinator to orchestrate local training rollouts across Manila entities. You will coordinate schedules, logistics, on-site support, and stakeholder communications to drive adoption of Project NEO.

The role requires strong organizational skills, engagement with diverse audiences, and the ability to translate technical details into clear messages. On-site presence and cross-team collaboration are essential.

Qualifications

• Training Coordination: experience in learning operations, training coordination, event management or project coordination.
• Transformation Environment: experience supporting SAP/ERP or system training in large-scale transformations preferred.
• Multi-method Delivery: experience in classroom, virtual or multi-location training with cross-functional teams.

Responsibilities

• Coordinate local training schedules across streams, attendee groups, trainers and locations.
• Manage learner rosters, invitations, reminders, cancellations and attendance; coordinate catch-up sessions.
• Track daily attendance and follow-up with participants; manage recordings and Q&A follow-ups.
• Ensure room bookings, Teams links, equipment and materials are ready before each session.
• Attend sessions on-site to support logistics and keep trainings on schedule.
• Plan and execute local events and catering within budget guidelines.
• Record sessions with approvals and capture questions; assign follow-ups to owners.
• Represent the rollout to stakeholders; maintain proactive communication with Local Adoption Teams and Business Stakeholders.
• Support content readiness; ensure local materials are clear and updated with SME input.
• Manage end-to-end coordination of multiple trainings with trackers and action lists; monitor progress.
• Identify risks early and coordinate resolution with stakeholders; capture decisions and owners.
• Maintain KPI-focused reporting on attendance, scheduling accuracy and training feedback.

Skills

MS Excel

MS Planner

MS Teams

SharePoint

MS Forms

PowerPoint

AI prompting

People skills

Organizational skills

Tools

MS Office Suite

Microsoft 365

Job description

Purpose:

The NEO Local Training & Engagement Coordinator plays a pivotal role in orchestrating a

seamless end-user training rollout across local entities. Working closely with the Zone and

Local Adoption Teams, Local Trainers, and Business Stakeholders, this role manages end-to-

end training logistics, scheduling, attendance, on-site experience, and feedback consolidation.

Beyond coordination, this person acts as a trusted local representative for the training lead

when they are unavailable—communicating priorities, responding to stakeholder needs, and

keeping activities moving forward. They are confident speaking to groups and can facilitate

sessions or present key information clearly and engagingly.

The coordinator quickly absorbs technical and process knowledge, then translates it into

accessible, relevant messages for different audiences. Highly organized, proactive, and

dependable, they anticipate needs, follow through on actions, resolve day-to-day issues, and

keep stakeholders aligned throughout the rollout.

By removing operational friction and creating an engaging learning environment, this role

directly supports the Knowledge and Ability stages of the ADKAR framework to drive

successful adoption of Project NEO.

Key Responsibilities

1. Training Schedule & Logistics Management

• Training Scheduling: Build and maintain the local training schedule across functional streams, attendee groups, trainers and locations; proactively resolve conflicts and last-minute changes.

• Invitations & Attendance: Manage learner rosters, invitations, reminders, cancellations and daily attendance; follow up with absent participants and coordinate catch-up sessions where required.

• Attendance Tracking & Follow-up:Rigorously track daily attendance using tools like Microsoft Excel and Planner; manage automated follow-up communications, recordings, and catch-up invites for absent participants.

• Technical & Facility Readiness:Ensure all room bookings, room setups, Teams links, equipment, and digital/printed materials are set up prior to each session.

2. Event Management & On-Site Experience

• On-Site Coordination: Attend assigned training sessions to manage check-in, assist trainers with logistics, resolve technical issues, and keep sessions running on time.

• Event & Catering Coordination:Plan and execute local project events and milestone celebrations, including catering setups, and room logistics in line with the budget guideline.

• Participant Morale & Environment:Support in organizing snacks, refreshments, and engagement activities to maintain high energy and positive morale across participants.

• Recording & Q&A: Record designated sessions where approval has been obtained, capture questions and answers, and follow up with the relevant owners on open items.
  

3. Business Engagement & Hands-On Support

• Stakeholder Liaison:Serve as a friendly, responsive point of contact for key users, managers, and participants regarding scheduling and logistical inquiries.

• Feedback & Reporting: Consolidate attendance, quizzes, feedback and Q&A results; and provide regular status updates on completion, risks and gaps.

• Operational Problem Solving:Take proactive, hands-on initiative to address immediate roadblocks or last-minute operational shifts.

4. Local Representation & Stakeholder Engagement

• Representative Coverage: Provide local support on behalf of the training lead when needed by sharing agreed updates, helping coordinate follow-up with stakeholders, and referring decisions or complex issues to the training lead.

• Stakeholder Coordination:Maintain proactive communication with the Zone and Local Adoption Teams, Local Trainers, and Business Stakeholders to keep training activities aligned and address emerging needs.

• Confident Communication:Represent the training rollout professionally in meetings and group settings; clearly present key information, respond to questions within the scope of the role, and direct complex or out-of-scope queries to the appropriate expert.

5. Training Facilitation & Content Readiness

• Session Support: Introduce sessions, facilitate discussions, provide logistical guidance, and support trainers in maintaining an engaging and well-organized learner experience.

• Content Coordination:Help ensure local training materials and communications are clear, current, and appropriate for the audience, coordinating updates with the relevant subject-matter experts.

6. Planning, Organization & Proactive Follow-through

• Content Coordination:Help ensure local training materials and communications are clear, current, and appropriate for the audience, coordinating updates with the relevant subject-matter experts.

• End-to-End Coordination:Manage multiple training activities, timelines, and dependencies with strong attention to detail, keeping schedules, trackers, and action lists up to date.

• Anticipation & Issue Resolution:Identify potential gaps or risks early, propose practical next steps, and coordinate resolution with the appropriate stakeholders.

• Action Tracking:Capture decisions and follow-up actions, confirm ownership and deadlines, and monitor progress to completion.

Key Success Metrics / KPIs

• Training Adherence & Attendance: Achieve target participation rates (≥80-100% attendance across cohorts) through effective scheduling and proactive follow-ups.

• Scheduling & Logistics Accuracy:Deliver planned training sessions by ensuring accuracy in scheduling, room bookings, and technical setup, proactively preventing missed logistics and minimizing disruptions across teams.

• Participant Satisfaction (Post Training Survey):Maintain high learner satisfaction and positive feedback scores on training organization and environment.

• Reporting Timeliness & Accuracy:Deliver accurate, up-to-date attendance and Q&A tracking reports to the Local/Zone Adoption Lead after every training block.

• Audit Ready Documentation:Create and maintain all required training records, reports, and supporting documents to ensure compliance with audit standards.

Required Skills & Traits

1. Technical Proficiency (Tech Savvy)

• Advanced MS Office Proficiency:Intermediate to AdvancedExcel(vlookups, pivot tables for tracking) andOutlook(complex calendar management).

• Digital Tools:Experience withMS Planner, MS Teams, Sharepoint, and Forms.

• Design & Presentation:Strong ability to create and format clean, engagingPowerPointpresentations.

• AI Prompting Proficiency:Leverage generative AI tools by crafting effective prompts to accelerate task completion, enhance training efficiency, and optimize content delivery.

2. Core Traits & Attributes

• People-First & Relationship Builder:Highly approachable, empathetic, and skilled at building rapport quickly across all levels of the business.

• Agility & Resilience:Comfortable adapting to variable workloads and flexible hours (balancing quieter admin days with fast-paced, high-intensity training days), fast changing project timelines, and quick problem solving.

• Exceptional Organizational Skills:Meticulous attention to detail with the capacity to manage competing priorities in a fast-paced transformation environment.

• Can-Do / Hands-On Attitude:Proactive, action-oriented, resilient, and eager to support the team hands-on wherever needed.

Preferred Experience

• Training Coordination:Previous experience in learning operations, training coordination, event management, project coordination or a similar role.

• Transformation Environment:Experience supporting SAP, ERP, system training or a large-scale business transformation is preferred.

• Multi-method Delivery:Experience supporting classroom, virtual or multi-location training and working with cross-functional teams is an advantage.
  

Working Requirements

• On-Site Presence:Availability to work on-site during training delivery and travel between local offices or training venues when required.

• Schedule Flexibility:Willingness to adjust working hours during peak periods and support cross-time-zone meetings where necessary.

• Work Authorization:Legal authorization to work in the relevant country or location.