Trainer BPO

Bravissimo Resourcing Inc.; Quezon City; On-site; PHP 223,200 - 334,800; Full time

Job summary

A leading BPO training firm in Metro Manila seeks an experienced Trainer to conduct new hire training for customer service representatives. Responsibilities include delivering process and product training, creating training materials, and assessing trainee performance through various methods. The ideal candidate has at least 1 year of experience in the BPO industry and must hold a degree in IT or a related field. This position offers opportunities for professional development and engagement with diverse training formats.

Qualifications

• At least 1 year experience as a Trainer in the BPO industry.
• Experience in product-specific training and/or upskilling.
• Experience in doing Training Needs Analysis is a plus.

Responsibilities

• Conduct new hire training for customer service, sales, or support representatives.
• Deliver process and product training based on client requirements.
• Create and update training materials, manuals, and presentations.
• Facilitate classroom, virtual, and hands-on training sessions.
• Assess trainee performance through tests, mock calls, and evaluations.
• Provide coaching and feedback to trainees and endorsed employees.
• Support nesting and transition phases after training.

Skills

Training delivery

Coaching and feedback

Training Needs Analysis

Blended accounts experience

Education

College Graduate of CEC, IT or related courses

Job description

• Strictly College Graduate of CEC, IT or any tech related courses
• At least 1 year Experience as a Trainer in BPO industry
• Experience in doing product specific training and/or upskilling
• Experience doing Training Needs Analysis is a plus
• Experience handling blended accounts

Core Duties

• Conduct new hire training for customer service, sales, or support representatives
• Deliver process and product training based on client requirements
• Create and update training materials, manuals, and presentations
• Facilitate classroom, virtual, and hands-on training sessions
• Assess trainee performance through tests, mock calls, and evaluations
• Provide coaching and feedback to trainees and endorsed employees
• Support nesting and transition phases after training
• Work with Operations and QA teams to align training with KPIs
• Track and report training progress and certification results
• Identify skill gaps and recommend refresher training
• Ensure compliance with company and client standards
• Assist in onboarding activities and orientation sessions