Trainer

Recruitify_HR; Quezon; On-site; PHP 36,720 - 44,880; Full time

Job summary

A leading recruitment firm is looking for a Trainer to conduct training sessions for new hires in the UK Financial Customer Service account. The role involves managing training batches, providing coaching, and tracking performance metrics. Candidates should have a Bachelor's Degree and 2-4 years of experience in US/UK banking operations, with excellent communication skills. Join us onsite at Eton Centris, Quezon City, and earn up to 40,800 depending on your experience, along with a joining bonus of 40K.

Qualifications

• 2-4 years' work experience in US/UK banking operations and training in a call center or shared services environment.
• Basic understanding of training methodologies applied on virtual and F2F instructor-led classes.
• Good to have: Exposure to US or UK banking industry, preferably with underwriting and payouts experience.

Responsibilities

• Conduct New Hire Training ensuring strong process and compliance knowledge.
• Manage training batches ensuring engagement and effective delivery.
• Track and analyze performance metrics and trends.

Skills

Excellent communication

Feedback/coaching skills

Training methodologies

Education

Bachelor's Degree

Job description

Job Title: Trainer

Account: UK Financial Customer Service

Work Set Up: 100% Onsite at Eton Centris, Quezon City

Work Shift: Shifting schedules, UK time

Salary: Up to 40,800 package depending on experience

Joining Bonus: 40K

Key Responsibilities

• Conduct New Hire Training (classroom and virtual) ensuring strong process, product, and compliance knowledge
• Manage training batches (typically 1:20 ratio) ensuring engagement and effective delivery
• Provide structured coaching and feedback during training and OJT
• Audit agent cases using prescribed audit sheets and provide documented gap analysis
• Attend weekly calibration sessions with client/internal stakeholders
• Conduct assessments (tests, practical evaluations) to measure trainee performance
• Maintain training records, reports, and performance analysis for continuous improvement
• Perform Training Needs Identification (TNI) and conduct refresher sessions based on audit findings
• Track and analyze performance metrics and trends
• Ensure compliance with regulatory, operational, and internal policy updates
• Participate in case reviews, meetings, and process updates
• Communicate trends, challenges, and process gaps to Team Leaders/Managers
• Process transactions periodically to maintain operational competency
• Maintain certification (TTT) and stay updated with new product/process changes
• Motivate and support associates through structured career development guidance

Qualifications

• Bachelor's Degree
• 2-4 years' work experience in US/UK banking operations and training in a call center or shared services environment
• Basic understanding of training methodologies applied on virtual and F2F instructor-led classes
• Excellent communication & feedback/coaching skills
• Good to have: Exposure to US or UK banking industry, preferably with underwriting and payouts experience.
• Not a job hopper