Trainer

Knack RCM; Iloilo; On-site; PHP 446,000 - 893,000; Full time

Job summary

Knack RCM is seeking a dedicated Trainer to design and deliver effective training programs for internal teams and client stakeholders in Iloilo. You will create materials, conduct classroom and virtual sessions, and assess learning outcomes to drive continuous skill development across revenue cycle processes.

The role requires strong communication, facilitation, and organizational skills, with knowledge of healthcare revenue cycle operations or related processes.

Qualifications

• Experience in designing, delivering, and evaluating training programs.
• Strong communication and presentation skills; ability to explain complex concepts clearly.
• Knowledge of healthcare revenue cycle operations, medical billing, coding, compliance, or related processes.
• Proficiency with training tools and basic office software; LMS experience is a plus.
• Ability to assess skill gaps and adapt training methods to diverse learning styles.
• Strong organizational and time-management skills.
• Ability to collaborate with cross-functional teams.
• DME and RCM background.
• Prior trainer or learning and development experience in healthcare or regulated environments preferred.

Responsibilities

• Design, deliver, and evaluate training programs across classroom, virtual, and one-on-one formats.
• Facilitate training sessions and provide coaching; assess learning outcomes.

Skills

Instructional Design

Curriculum Development

Adult Learning Principles

Facilitation Skills

Communication Skills

Assessment Techniques

Performance Evaluation

Coaching

Motivational Skills

Time Management

Tools

Learning Management Systems

Job description

Job Description

Company Description Knack RCM empowers leading healthcare delivery organizations with specialty-intelligent revenue cycle orchestration. By combining deep domain expertise, human intelligence, and modern technology, we streamline financial workflows, eliminate administrative friction, and accelerate cash flow-freeing care teams to focus on what matters most: high-quality patient care.

Over two decades of hands-on experience, Knack RCM has served as a trusted partner to a wide spectrum of healthcare providers, including specialty physician groups, hospitals, ambulatory surgical centers (ASCs), and durable medical equipment (DME/DMEPOS) suppliers.

Role Description The Trainer is a full-time, on-site role based in La Paz, Iloilo, responsible for delivering effective training programs to internal teams and, when needed, client stakeholders. This role designs and facilitates training sessions on revenue cycle processes, systems, and tools, ensuring learners understand workflows, compliance requirements, and best practices. The Trainer creates clear training materials, including presentations, job aids, and documentation, and updates them regularly to reflect process or technology changes. Daily activities include conducting classroom and small-group trainings, providing one-on-one coaching, answering process-related questions, and assessing learning outcomes through feedback and performance metrics. The Trainer collaborates with operations, technology, and leadership teams to identify training needs, support onboarding, and drive continuous skill development across the organization.

• Experience in designing, delivering, and evaluating training programs, including classroom, virtual, and one-on-one formats.
• Strong communication and presentation skills, with the ability to explain complex concepts in a clear, structured, and engaging way.
• Knowledge of healthcare revenue cycle operations, medical billing, coding, compliance, or related healthcare administrative processes is highly beneficial.
• Proficiency with training tools and basic office software (e.g., slide presentations, spreadsheets, learning materials); experience with learning management systems is a plus.
• Ability to assess skill gaps, provide constructive feedback, and adapt training methods to diverse learning styles.
• Strong organizational and time-management skills, with the ability to manage multiple training initiatives and meet deadlines.
• Demonstrated ability to collaborate with cross-functional teams and build positive working relationships.
• DME and RCM Background.
• Prior experience in a trainer, educator, or learning and development role within healthcare or a similar regulated environment is preferred.

Instructional Design Curriculum Development Adult Learning Principles Facilitation Skills Communication Skills Assessment Techniques Performance Evaluation Coaching Motivational Skills Time Management