Trading Services Senior Associate - Complex Exceptions Lead

JPMorganChase; Metro Manila; On-site; PHP 1,200,000 - 2,400,000; Full time

Job summary

JPMorganChase in the Philippines seeks a Trading Services Senior Associate to own complex trade operations, with a focus on exception resolution and control discipline. You will lead investigations, document root cause, implement preventive actions, and drive process improvements to reduce risk and manual effort.

You will also mentor team members, provide escalation support, and help the group deliver consistent outcomes while collaborating with global partners in a fast-paced, risk-conscious

Qualifications

• 8 years of relevant experience in trade operations or a closely related operations function.
• Advanced understanding of equity and ETF operations, including key drivers of corporate actions and reconciliations.
• Demonstrated ability to lead complex exception investigations, including structured root-cause analysis and preventive action planning.
• Strong control discipline, including documentation practices that support audit readiness.
• Strong critical thinking with a practical, risk-aware approach to reducing manual effort and improving outcomes.
• Confident stakeholder management and communication skills, including the ability to stay effective under pressure.
• Hands-on experience with Python-based automation for data processing, reconciliations, and reporting, including strong debugging skills to identify root cause and ensure stable results.

Responsibilities

• Own daily operational health for assigned coverage, including exception aging, settlement quality, and control checkpoints
• Lead investigations for high-impact and complex exceptions, ensuring timely resolution and clear stakeholder updates
• Document root cause, corrective actions, and preventive actions in a clear and audit-ready manner
• Strengthen procedures and controls by identifying gaps, updating documentation, and improving control discipline
• Drive process improvements to reduce operational risk, rework, and manual effort
• Support daily operational activities (for example: reconciliations sign-offs, backlog clearance, and reporting support) as required
• Support incident and problem management for operational issues, including appropriate escalation and follow-through to closure
• Coach and mentor junior team members to raise quality, consistency, and ownership

Skills

Trade operations leadership

Exception investigations

Root-cause analysis

Process improvements

Python automation

Stakeholder management

Auditing & controls

Education

Bachelor's degree in Finance/Business

Master's degree in Finance/Business

Tools

Python

Job description

JPMorganChase in the Philippines seeks a Trading Services Senior Associate to own complex trade operations, with a focus on exception resolution and control discipline. You will lead investigations, document root cause, implement preventive actions, and drive process improvements to reduce risk and manual effort.

You will also mentor team members, provide escalation support, and help the group deliver consistent outcomes while collaborating with global partners in a fast-paced, risk-conscious