TOLL ROAD SYSTEMS MAINTENANCE ASSOCIATE

Metro Pacific Tollways; Cordova; On-site; PHP 600,000 - 900,000; Full time

Job summary

Metro Pacific Tollways in the Philippines (Cebu, Cordova) is seeking an IT operations professional to support toll and traffic systems, monitor hardware and software, and perform preventive and corrective maintenance. The role emphasizes security monitoring, incident response, and adherence to SOPs and ITIL practices.

You will document changes, review logs, and collaborate with the operations team to ensure reliability and performance.

Responsibilities

• Support end user calls relating to toll and traffic systems.
• Perform daily system monitoring, verifying the integrity and availability of all hardware, key processes, reviewing system and application logs.
• Perform regular preventive and corrective maintenance to all devices related to toll and traffic systems. Conduct regular security monitoring to identify any possible intrusions.
• Repair and recover hardware and software failures. Perform periodic performance reporting to support capacity planning.
• Understand and Debug issues reported by customer.
• Follow standard SOPs and if necessary, create and modify SOPs.
• Creating designs and support documentation for the delivered infrastructure. Raising change records and executing activity while adhering to company approved processes and procedures.
• Understanding complex technical issues and managing them within a fast-paced business environment. Maintaining all the software and hardware in relation to security. Documenting security certifications, identifying current and emerging technology issues including security trends, vulnerabilities and threats.
• Identify and implement necessary security controls in toll and traffic systems
• Conducting proactive research to analyze security weaknesses and recommend appropriate strategies.
• Ability to follow ITIL framework in managing the entire Technology operations.
• Other related duties as may be assigned by the immediate superior/management.

Job description

• 1.Support end user calls relating to toll and traffic systems.
• 2.Perform daily system monitoring, verifying the integrity and availability of all hardware, key processes, reviewing system and application logs.
• 3.Perform regular preventive and corrective maintenance to all devices related to toll and traffic systems. Conduct regular security monitoring to identify any possible intrusions.
• 4.Repair and recover hardware and software failures. Perform periodic performance reporting to support capacity planning.
• 5.Understand and Debug issues reported by customer.
• 6.Follow standard SOPs and if necessary, create and modify SOPs.
• 7.Creating designs and support documentation for the delivered infrastructure. Raising change records and executing activity while adhering to company approved processes and procedures.
• 8.Understanding complex technical issues and managing them within a fast-paced business environment. Maintaining all the software and hardware in relation to security. Documenting security certifications, identifying current and emerging technology issues including security trends, vulnerabilities and threats.
• 9.Identify and implement necessary security controls in toll and traffic systems
• 10.Conducting proactive research to analyze security weaknesses and recommend appropriate strategies.
• 11.Ability to follow ITIL framework in managing the entire Technology operations.
• 12.Other related duties as may be assigned by the immediate superior/management.

Job Snapshot

Updated Date

01-Sep-2026

Department

CENTRAL OPERATIONS AND MAINTENANCE MANAGEMENT