TRAFFIC CONTROL ROOM SENIOR ASSOCIATE

Metro Pacific Tollways; Cordova; On-site; PHP 600,000 - 760,000; Full time

Job summary

Metro Pacific Tollways is seeking a dedicated Operations and Maintenance professional in the Central Operations and Maintenance Management department to monitor expressway conditions and coordinate rapid responses to incidents.

You will oversee mobilization of Patrol Crew, EMS, and Incident Response Team, and ensure timely dispatch, logging, and reporting of incidents while maintaining high standards of safety and customer service.

Responsibilities

• Monitors expressway conditions to ensure safety and seamless passage.
• Ensures mobilization of Patrol Crew, EMS, and Incident Response Team with timely response and clearance times.
• Coordinates with government agencies (LTO, PNP, BFP, PCG, SOCO) for external assistance during incidents.
• Monitors and logs all incidents in the incident management system with dispatch and completion times; submits traffic incident reports on time.
• Provides real-time traffic updates to senior management via approved channels (Email, SMS, MS Teams).
• Gathers and analyzes reports from Patrol Crew and motorists to identify improvements and initiates corrective actions.
• Implements traffic management plans to minimize incident impact while ensuring safety compliance.
• Operates and monitors communication and surveillance equipment (radios, CCTV, video recorders); maintains workstation cleanliness and delivers excellent customer service to motorists and the public.
• Provides exceptional customer service to the motorist and general public.

Job description

Job Snapshot

Updated Date

14-Aug-2026

Department

CENTRAL OPERATIONS AND MAINTENANCE MANAGEMENT

• Monitors expressway conditions to ensure they are free from traffic hazards, promoting safe and seamless passage.
• Ensures timely and effective mobilization of the Patrol Crew, Emergency Medical Services, and Incident Response Team, meeting target response and clearance times.
• Coordinates with government agencies (LTO, PNP, BFP, PCG, SOCO) for prompt assistance during incidents requiring external intervention.
• Monitors and logs all incidents in the incident management system with accurate dispatch and completion times and prepares and submits traffic incident reports on time to the operations supervisor.
• Provides real-time traffic updates to senior management or operations head through approved communication channels (Email, SMS, MS Teams).
• Gathers and analyzes reports from Patrol Crew and motorists to identify areas for improvement and initiates corrective actions.
• Implements appropriate traffic management plans to minimize the impact of incidents on motorists and responders while ensuring compliance with safety rules and protocols.
• Operates and monitors communication and surveillance equipment (portable radios, CCTV, video recorders), ensuring proper use, maintenance, and cleanliness of the workstation, while delivering excellent customer service to motorists and the public.
• Provides exceptional customer service to the motorist and general public.