Tier 2 Technical Support | Work from Office - Taguig | Morning Shift

Cloudstaff Philippines Inc.; Taguig; On-site; PHP 279,000 - 469,000; Full time

Benefits offered by this job

Health and life insurance

Leave credits

Flexible leave

Career advancement

PC/Laptop provided

Coffee/meals Fridays

VIP lounge

Child-friendly spaces

Employee Share Units

Wellness program

In-house psychiatrist

Job summary

Cloudstaff Philippines Inc. is hiring a Tier 2 Technical Support to handle complex escalations across Billing, Accounts, Domains, and Email in a collaborative office environment in Taguig.

The role emphasizes delivering excellent customer experience, diagnosing domain lifecycle issues, reporting defects in JIRA, and coaching agents on product behavior. This morning-shift, work-from-office position offers a health plan, leave credits, and clear opportunities for career growth.

Qualifications

• 2+ years Tier 2 or Tier 3 support experience.
• Strong expertise in DNS, domains, and registrar tools (CentralNic, OpenSRS).
• Experience handling billing escalations using Stripe or PayPal.
• Proficiency with BrowserStack/Lambdatest, ChromeDevTools, Google Cloud Logs, and diagnostics platforms.
• Working knowledge of APIs and tools like Swagger.
• Strong judgment handling billing, policy, and account safety.

Responsibilities

• Resolve complex escalations across Billing, Accounts, Domains, Email.
• Deliver exceptional customer experience while meeting productivity targets.
• Investigate domain lifecycle, DNS, and registrar-related issues.
• Report defects in JIRA and manage high-severity incidents.
• Collaborate with Product and Engineering during platform incidents.
• Coach agents on product behavior, workflows, and best practices.
• Support Team Leads on sensitive, high-impact cases.

Skills

Tier 2/3 support

DNS expertise

Billing escalations

APIs & diagnostics

Account safety

Tools

CentralNic

OpenSRS

Stripe

PayPal

BrowserStack

Lambdatest

ChromeDevTools

Google Cloud Logs

Swagger

Job description

We’re Hiring: Tier 2 Technical Support

Looking for a role that fosters collaboration, creativity and career growth in a vibrant office environment?

Role: Tier 2 Technical Support
Work Arrangement: Work From Office
Location: Philippines - Taguig
Schedule: Morning Shift

Job description:

We are currently on the lookout for a newTier 2 Technical Supportto join ourteam atCloudstaff, the #1 Workplace Everywhere!

• Resolve complex escalations across Billing, Accounts, Domains, Email.

• Deliver exceptional customer experience while meeting productivity targets.

• Investigate domain lifecycle, DNS, and registrar-related issues.

• Report defects in JIRA and manage high-severity incidents.

• Collaborate with Product and Engineering during platform incidents.

• Coach agents on product behavior, workflows, and best practices.

• Support Team Leads on sensitive, high-impact cases.

Qualifications and requirements:

• 2+ years Tier 2 or Tier 3 support experience.

• Strong expertise in DNS, domains, and registrar tools (CentralNic, OpenSRS).

• Experience handling billing escalations using Stripe or PayPal.

• Proficiencywith BrowserStack/Lambdatest, ChromeDevTools, Google Cloud Logs, and diagnostics platforms.

• Working knowledge of APIs and tools like Swagger.

• Strong judgment handling billing, policy, and account safety.

Non-negotiable skills and requirements:

• Note: All listed qualifications are required.

Perks & Benefits (Work From Office/Hybrid):

• Comprehensive health and life insurance on your 16th day of employment, covering 1 free dependent on the 16th day of employment

• Up to 24 leave credits per year

• Flexible leave credits which may be used for vacation, emergency and sick leaves

• Endless opportunities for career advancement

• Exclusive ATM inside the office for employee's convenience

• Annual Performance Review with Salary Increase

• We set you up for success with a company-provided PC/Laptop and fiber internet connection

• Look forward to weekly office perks for work from office staff – Free Coffee, Meals and Beer Fridays!

• Top notch workplace with first class VIP lounge and game rooms

• Child friendly spaces to cater to the needs of employees with children, enhancing work-life balance

• Participate and join our CS Social Clubs and Special Interest Groups to connect with colleagues

• Mental Wellness Employee Assistance program through Lifeworks

• In-house psychiatrist available to support employees' well-being

• Become part of the Employee Share Units program

Why Cloudstaff is the #1 Workplace?

• Award-winning Culture: We're committed to building the #1 Workplace Everywhere, with a proven track record of staff engagement initiatives and industry recognition
• Invest in You: We support your development through comprehensive training programs, mentoring and opportunities for career advancement
• Thrive as an Individual: We offer a strong work-life balance with flexible schedules, meaningful perks and a collaborative team environment.

Cloudstaff : Build Your Career, Anywhere

Established in 2005, Cloudstaff is a leading outsourcing company that empowers businesses to thrive through smarter talent solutions. We're passionate about creating a work environment that fosters your professional growth and overall well-being.