Tier 2 Tech Support: DNS, Billing & Escalations — On-Site

Cloudstaff Philippines Inc.; Taguig; On-site; PHP 279,000 - 469,000; Full time

Benefits offered by this job

Health and life insurance

Leave credits

Flexible leave

Career advancement

PC/Laptop provided

Coffee/meals Fridays

VIP lounge

Child-friendly spaces

Employee Share Units

Wellness program

In-house psychiatrist

Job summary

Cloudstaff Philippines Inc. is hiring a Tier 2 Technical Support to handle complex escalations across Billing, Accounts, Domains, and Email in a collaborative office environment in Taguig.

The role emphasizes delivering excellent customer experience, diagnosing domain lifecycle issues, reporting defects in JIRA, and coaching agents on product behavior. This morning-shift, work-from-office position offers a health plan, leave credits, and clear opportunities for career growth.

Qualifications

• 2+ years Tier 2 or Tier 3 support experience.
• Strong expertise in DNS, domains, and registrar tools (CentralNic, OpenSRS).
• Experience handling billing escalations using Stripe or PayPal.
• Proficiency with BrowserStack/Lambdatest, ChromeDevTools, Google Cloud Logs, and diagnostics platforms.
• Working knowledge of APIs and tools like Swagger.
• Strong judgment handling billing, policy, and account safety.

Responsibilities

• Resolve complex escalations across Billing, Accounts, Domains, Email.
• Deliver exceptional customer experience while meeting productivity targets.
• Investigate domain lifecycle, DNS, and registrar-related issues.
• Report defects in JIRA and manage high-severity incidents.
• Collaborate with Product and Engineering during platform incidents.
• Coach agents on product behavior, workflows, and best practices.
• Support Team Leads on sensitive, high-impact cases.

Skills

Tier 2/3 support

DNS expertise

Billing escalations

APIs & diagnostics

Account safety

Tools

CentralNic

OpenSRS

Stripe

PayPal

BrowserStack

Lambdatest

ChromeDevTools

Google Cloud Logs

Swagger

Job description

Cloudstaff Philippines Inc. is hiring a Tier 2 Technical Support to handle complex escalations across Billing, Accounts, Domains, and Email in a collaborative office environment in Taguig.

The role emphasizes delivering excellent customer experience, diagnosing domain lifecycle issues, reporting defects in JIRA, and coaching agents on product behavior. This morning-shift, work-from-office position offers a health plan, leave credits, and clear opportunities for career growth.