Tier 2 Customer Service Representative (Non-voice)

Op360; Cebu City; On-site; PHP 223,000 - 446,000; Full time

Job summary

Op360 in Cebu City, Philippines seeks a proactive candidate for Expert Drafting and Evidentiary Support roles. You will prepare demand letters with clear legal language and substantiate claims with evidence, while coordinating with clients and the team to tailor communications for optimal outcomes.

The position requires strong English writing and communication skills, willingness to work onsite on a night shift, and at least two years of college with a preference for 1+ year BPO experience;

Qualifications

• Must be onsite
• Able to work on a flexible schedule (night shift)
• At least second-year college level with 1-year BPO experience preferred
• Excellent English communication skills (verbal and written)
• Excellent writing skills with strong grammar and punctuation
• Willingness to work in a team environment

Responsibilities

• Prepare meticulously crafted demand letters in clear legal language with precise articulation of claims
• Gather and analyze evidence to substantiate claims presented in demand letters
• Collaborate with clients and team to tailor tone and approach of letters to maximize outcomes

Skills

Excellent English communication

Excellent writing

Teamwork

Night shift

Onsite

Education

Two-year college level

Job description

Cebu City, Philippines

Expert Drafting:Prepare meticulously crafted demand letters, demonstrating a basic understanding of legal language and precise articulation of claims, while adhering to established legal standards and guidelines.

Evidentiary Support:Gather and analyze evidence, ensuring that all claims presented in demand letters are well-supported and substantiated, thereby increasing the likelihood of favorable responses.

Strategic Communication:Collaborate closely with clients and the team to formulate effective communication strategies, tailoring the tone, content, and approach of demand letters to achieve specific objectives and maximize desired outcomes.

Requirements

• Must be willing to work onsite
  
• Amenable to work on a flexible schedule (night shift)
  
• At least second-year college level, with at least 1-year BPO experience is preferable
  
• EXCELLENT English communication skills (both verbal and written)
  
• EXCELLENT writing skills, with a solid command of grammar, vocabulary, and proper punctuation
  
• Willingness to work in a team environment