Financial System Administrator

Tahche Outsourcing Services Inc; Cebu City; On-site; PHP 600,000 - 900,000; Full time

Job summary

A global outsourcing partner is seeking a proactive Financial Systems Administrator in Cebu City, Philippines. You will support the Finance team in managing support requests related to NetSuite, Coupa, and Workato, ensuring operational continuity. The role requires strong troubleshooting skills, a service-oriented mindset, and the ability to manage user onboarding and documentation. If you are excited about supporting global financial operations, we would love to hear from you.

Qualifications

• 2+ years of experience in a support or system admin role involving financial systems (NetSuite, Coupa).
• Hands-on experience managing tickets in Zendesk or similar ticketing systems.
• Working knowledge of NetSuite and Coupa, with the ability to troubleshoot and perform light configurations.

Responsibilities

• Serve as primary contact for support requests related to financial systems.
• Manage a high volume of tickets using Zendesk, ensuring compliance with SLAs.
• Support onboarding of new users to financial systems, including user provisioning and training.

Skills

Troubleshooting skills

Service-oriented mindset

Analytical skills

Communication skills

Multitasking ability

Tools

Zendesk

NetSuite

Coupa

Workato

Job description

Our U.S partner is seeking a proactive Financial Systems Administrator to support our Finance team with day-to-day systems issues and integration projects. You’ll manage internal support requests through Zendesk and Slack, working independently to resolve issues, guide users, and escalare when necessary.

This role is a key part of ensuring operational continuity across platforms like NetSuite, Coupa, and Workato. Strong troubleshooting skills, a service-oriented mindset, and the ability to manage user onboarding, documentation, and light system configuration are essential. If you’re excited by the opportunity to support global financial operations and cross-functional initiatives, we’d love to hear from you.

Responsibilities

• Serve as the primary point of contact for support requests related to financial systems including NetSuite, Coupa, and Workato, primarily from Finance and Procurement teams, with occasional support for Engineering.
• Manage a high volume of tickets using Zendesk, ensuring compliance with established SLAs for response and resolution times.
• Monitor and respond to real-time support inquiries via Slack, offering quick triage and effective troubleshooting guidance, along with workarounds where applicable.
• Independently investigate and resolve system issues, errors, and access problems, using admin-level permissions in NetSuite, Coupa, and Workato.
• Debug and support Workato automations, identifying when issues can be resolved without technical knowledge. Otherwise, escalate to engineering.
• Support onboarding of new users to financial systems, including user provisioning, training, and ongoing guidance.
• Assist with monitoring Workato automations; escalate complex issues to engineering as needed.
• Maintain and enhance internal documentation and FAQs to promote self-service and reduce recurring inquiries.
• Participate in triage, SLA review, and roadmap meetings to review ticket metrics and ongoing initiatives.
• Participate in system enhancements, testing, and deployment of new features or integrations, including user acceptance testing (UAT) and post-release validation.
• Assist with process improvement by identifying trends, recurring issues, and opportunities to streamline support operations or system workflows.
• Collaborate cross-functionally with Finance, Procurement, and Engineering to prioritize support issues and communicate status updates.
• Contribute to key metrics, including SLA compliance, average resolution time, repeat issue rate, and escalations.
• Follow an agile approach to support and configuration, while contributing to the development of more formalized SOX-compliant change management processes.
• Support internal reporting efforts by ensuring accurate classification and tagging of support tickets, enabling automated performance tracking and metrics.

Requirements / Qualifications

• 2+ years of experience in a support or system admin role involving financial systems (NetSuite, Coupa).
• Hands-on experience managing tickets in Zendesk (or similar ticketing system).
• Working knowledge of NetSuite and Coupa, with the ability to troubleshoot and perform light configurations.
• Experience supporting Workato (or similar integration platforms) is a plus; ability to identify and escalate complex automation issues.
• Strong analytical and problem-solving skills with a detail-oriented mindset.
• Excellent communication and interpersonal skills; able to explain technical topics to non-technical users.
• Ability to manage multiple priorities in a fast-paced, high-volume environment.
• Experience supporting end-user onboarding and maintaining system documentation.
• Comfortable working in an agile, collaborative environment; familiarity with or interest in SOX or formal change management is a plus.